Knox Manage: Map key for Walkie Talkie

The Microsoft Teams mobile app includes a Walkie Talkie mode, which provides a push-to-talk experience using cloud-based communications over Wi-Fi or cellular. This experience is especially effortless on the Galaxy XCover Pro, a ruggedized phone purpose-built for firstline workers. The XCover Pro has three programmable buttons: Push-to-Talk (PTT, also called XCover), Top (also called Emergency), and Side. By mapping the PTT key to MS Teams, you can use the device as a Walkie Talkie, simply pressing a button to talk with team members, even when the device is locked.

Learn how to use the Knox Service Plugin in Knox Manage to map the XCover Pro PTT key to the MS Teams app.


  • Samsung Account and account
  • Enrolled to Knox Manage and access to console
  • Knox Platform for Enterprise or Knox Suite license
  • Microsoft Teams account (a Microsoft account)
  • Microsoft Teams premium license

Get started

  1. Go to, click Sign in, and log into your Samsung account.
  2. From your dashboard, launch Knox Manage by clicking LAUNCH.
  3. Enable Android Enterprise and the Knox Service Plugin.
  4. Ensure you have an active Knox Manage & Knox Platform for Enterprise or Knox Suite license.
  5. Add the Microsoft Teams application: From the left menu, click Application > Add. Add public applications using Managed Google Play Store and Assign Managed Google Play applications.
  6. Enroll the XCover devices, in this case using Knox Mobile Enrollment.
  7. From left menu, click Profile > Add and enter a profile name.
  8. Click Platform, ensuring Android Enterprise and Samsung Knox are selected.
  9. Click Save & Set Policy.
  10. Click Samsung Knox > Knox Service Plugin.
  11. In Debug Mode, select True, then go to Device-wide polices (Device Owner).
  12. In Enable device policy controls, select True, then go to the Device Key Mapping (Premium) menu.
  13. In Enable Key Mapping Controls > Enable PTT/Slide Key Mapping for Microsoft Teams, select True.

Set up the XCover Pro device

In this example, we've used Knox Mobile Enrollment to enroll the device. If you used another enrolment method, the steps will look different.

  1. Power on the XCover Pro device and tap the blue arrow to continue.
  2. To use Mobile Data for network data, turn it on; then click Next.
  3. Agree to the license agreement and click Next.
  4. Enable Internet access, through either mobile data or Wi-Fi.
  5. Select the desired network and click Next.

    If you are connected to network, your Knox Mobile Enrollment profile is downloaded to the device.
  6. Enroll the device: In Set up your phone, click Accept & continue.

Device registration is automatic. Thanks to the settings in the Knox Mobile Enrollment console, you can now use Knox Manage to view and configure the enrolled device. Registration ends with a view of the Knox Manage Agent application.

Confirm device setup

  1. In Knox Manage, confirm that the device has been enrolled and is in the device list. If so, the Knox Service Plugin can access the device information and settings.
  2. Check if the implemented policy works properly. Go to the Device menu, find the device in the device list, and click the Device Name.
  3. Click the Profiles tab
  4. Click the Applied Policy tab.

    The policy sent to the device using the Knox Service Plugin is displayed in the list, and the key active items are marked with Success in the Status column.
  5. Check the status of the policies in the Knox Service Plugin: Click Configuration on (date of last update) to see the general profile information. Expand the Configuration results to see a diagram of the submitted policies in the Policies received.

Configure Microsoft Teams on the device

  1. Once registration is complete, a Microsoft Teams application is installed on the device automatically.
  2. Log in to your Microsoft account ( Tap on Sign in and provide your password.
  3. Tap More in the bottom right-hand corner of the application.
  4. Tap the three dots with More option and select the Walkie Talkie function.
  5. Expand the Channel menu to join the applicable communication group.
  6. Select the proper channel by tapping Channel and either selecting an existing one or creating a new one.
  7. Tap Connect. This connects you with proper channel.
  8. Press and hold the Push-to-Talk button on the left side of the device to start communicating instantly with participants on the channel. Release the button when you've finished talking to hear others talking.
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