MS Intune: Map key for Walkie Talkie

The Microsoft Teams mobile app includes a Walkie Talkie mode, which provides a push-to-talk experience using cloud-based communications over Wi-Fi or cellular connections. This experience is especially effortless on the Galaxy XCover Pro, a ruggedized phone purpose-built for frontline workers. The XCover Pro has three programmable buttons: Push-to-Talk (PTT, also called XCover), Top (also called Emergency), and Side. By mapping the PTT key to MS Teams, you can use the device as a Walkie Talkie, simply pressing a button to talk with team members, even when the device is locked.

Learn how to use the Knox Service Plugin in Microsoft Intune to map the XCover Pro PTT key to the Microsoft Teams app.

Get started

Before you begin, ensure you have:

  1. A Samsung Knox license, either:
    • Knox Platform for Enterprise (KPE) Premium
    • Knox Suite
    • Knox Platform for Customization (KPC), a light version of KPE Premium focusing on customization capabilities
  2. Access to the Microsoft Intune console in the Microsoft Azure portal.
  3. Linked your Microsoft Intune console with a Managed Google Account. Linking to a Managed Google Account lets you deploy apps and policy changes to Android Enterprise devices.
  4. Enrolled eligible devices and applied enterprise policies.
  5. Deployed devices from the Intune UEM console. For more information, go to: Deploy Intune.

For more information on logging in to and setting up Intune, see the Microsoft Intune documentation.

Map the PTT key to Microsoft Teams

NOTE – Only the Android Enterprise Device Owner (DO) deployment mode is currently supported for the Microsoft Teams PTT experience using KSP.
  1. Launch the Intune UEM console.
  2. Navigate to the Knox Service Plugin.
  3. Enter the Profile Name and KPE Premium License Key.
  4. Configure Device-wide policies (Device Owner).
  5. Set the Enable device policy controls to True.
  6. Configure Device Key Mapping (Premium).
  7. Set the following Device Key Mapping parameters:
  8. Set the Enable Key Mapping Controls to True.
  9. Set Enable PTT Key Mapping for Microsoft Teams to True.
  10. Set Enable Key Mapping to Launch & Exit applications (Configure profiles below) to False.
  11. Select OK and Create.
  12. Once saved, assign the configuration to your group. Save again once the console configuration is complete.

Set up the XCover Pro device

Ensure target devices are appropriately enrolled and deployed with the latest Microsoft Teams app.

NOTE – Only the Android Enterprise Device Owner (DO) deployment mode is currently supported for the Microsoft Teams PTT experience using KSP. Once powered on, the device will attempt to activate a Knox license during device provisioning. The device user must select Agree when prompted by a pop up message. Policies are applied once the user agrees to activating the license

Complete the following device-side actions from the MS Teams app:

  1. Log in with the appropriate credentials.
  2. After a few minutes, the Teams app will sync and the Walkie Talkie option will appear in the device's menu options near the bottom of the screen.
  3. Select Walkie Talkie.
  4. Select a communications channel from upper left hand side the screen.
  5. Select Connect to join the selected Walkie Talkie channel.
  6. Press and hold the Push-to-Talk button on the left side of the device to start communicating instantly with the participants on the channel. Release the button when you've finished talking to hear others talking. Unlike traditional radios, device users can see who is connected to Walkie Talkie on the selected channel.