- *BASICS*
- The Knox Ecosystem
- Samsung Knox Portal
- Knox Cloud Services
- General Knox Support
- Knox Licenses
- *FOR IT ADMINS*
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- White paper
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Introduction
- Get started
- Features
- Register resellers
- Add an admin
- Create profiles
- Google device owner support
- MDM compatibility matrices
- Device users
- Activity log
- Enroll and unenroll devices
- Configure devices
- Provide KME feedback
- Use the Knox Deployment App (KDA)
- Recover Google FRP locked devices using KME
- Role-based access control (RBAC)
- Release notes
- FAQs
- Troubleshoot
- KBAs
- Knox Configure
- Mobile
- Wearables
- Shared Device
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQs
- Troubleshoot
- Knox Manage
- Introduction
- How-to videos
- Get started
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- FAQs
- KBAs
- Knox E-FOTA
- Introduction
- White paper
- Knox E-FOTA One
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQs
- Troubleshoot
- KBAs
- Migrate from Knox E-FOTA Advanced to Knox E-FOTA One
- Knox E-FOTA Advanced
- Knox E-FOTA on MDM
- Samsung Care+ for Business
- *FOR RESELLERS*
- Knox Deployment Program
- *FOR MANAGED SERVICE PROVIDERS*
- Knox MSP Program
Debug mode
We understand that successfully deploying your policies and settings correctly is important. To help you test and deploy your configurations, Knox Service Plugin (KSP) includes a setting called Debug mode.
Overview
By default, KSP runs in the background and does not have a UI. Debug mode enables you to easily see policy results and errors on a device, so you can verify that your configurations are correct. When turned on, it launches an app that displays the status of policies. This app should auto-launch when it receives any new polices.
Here's an example of debug mode when opened manually on a device.

The app provides a list of the polices that you have pushed, along with details about the last configuration including:
- Policy title—Name of the policy.
- Updated—Last time the policy was updated, in the format yyyy/mm/dd.
- Message—The status or error messages that accompany the pushed policies, such as Success, Failed, or Conditional.
For example, the following screenshot shows this information.
- Disable fingerprint authentication
- Updated 2018/10/12
- Message: Success. Fingerprint authentication is disabled.
When you first open the app, it only shows the most recent pushed configuration. Click this configuration to expand the link.
Activate Debug mode
Debug mode is activated inside your UEM console when you are pushing your policies. For example, if you are trying to debug the disable fingerprint authentication feature, follow these steps in your UEM:
- Turn on the Debug mode flag.
- Under password policies, choose Disable fingerprint.
- Push the policies to a device.
- Check the KSP app for debug information. If, for any reason, the app does not launch, confirm:
- Confirm that the device is using latest Google Play services and Play client application.
- Confirm the UEM has pushed the appropriate policies to the device. Some UEMs have a delay between the time a policy is saved on the console and when it is received by the device. You may have to open the UEM agent on the device and preform a manual refresh to receive the policy. Refer to your UEM’s instructions for more information.
The location and appearance of the Debug mode feature in your UEM console may vary depending upon your UEM UI. Here is an example of how it may look.
Debug mode features
You can perform the following actions when Debug mode is activated.
- To apply any updated policies, tap Apply Latest Policies.
- To list all configuration data, tap the latest configuration, the following screenshot shows the latest configuration as Configuration on 2019/05/09.
- To get a log of the current configurations, tap the more menu and tap Export results.