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Last updated: August 26, 2022
Environment
- Non-Samsung EMMs
- Device running Android 6 or higher that supports a work profile
Overview
This notice applies to all Knox cloud service customers who aren't using Knox Manage to enroll and manage devices. If you are encountering this issue while using any other EMM, consult your EMM vendor for assistance.
As of January 19, 2022, Google discontinued the legacy management agent, Google Apps Device Policy, and replaced it with Android Device Policy. You must upgrade and switch to Android Device Policy on your managed Android devices before March 19, 2022, in order to continuing syncing work data.
If you haven't upgraded to the Android Device Policy client by March 19, 2022, you may experience the following unwanted behavior on devices:
- Unable to register a new users
- Unable to sync the status or access data
- Errors during the enrollment process
Resolution
For information on how to upgrade your devices to the new management agent, refer to:
- Managed Android devices must upgrade to Android Device Policy by March 19, 2022 on the Google Workspace feed
- How do I transition my organization's Android devices from Google Apps Device Policy to Android Device Policy? in the Google Workspace Admin Help
