Cannot create work profile on Galaxy Tab A7


Android Enterprise - Profile Owner (PO) and Fully Managed (DO) devices

Samsung Galaxy Tab A7: SM-T500 and SM-T505 model codes

Android 10 OS


Users are unable to create a Work Profile on Tab A7 devices. The following error message is encountered:

The security policy prevents the creation of work profile/managed device because a custom OS has been installed on this device." 


The issue has been resolved in the latest available release for the SM-T500 and SM-T505.

Additional information

If you require further support, please submit a ticket through your Samsung Knox dashboard.