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Black PC screen after device connected to Samsung DeX on PC

Environment

  • Samsung DeX
  • Knox Platform for Enterprise (KPE)

Overview

When users attempt to connect their device to Samsung DeX on PC, a black screen appears. Additionally, if apps are able to be launched, the following message is shown:

Can't show protected content on your computer. Click the Back button on taskbar to go back.

Workaround

Samsung DeX on PC is based on the screen share feature and requires the Allow Screen Capture policy to be enabled for Android Enterprise devices.

Please refer to your UEM provider's documentation to enable this policy.

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