- *BASICS*
- The Knox Ecosystem
- White Paper
- Samsung Knox Portal
- Knox Cloud Services
- General Knox Support
- Knox Licenses
- *FOR IT ADMINS*
- Knox Admin Portal
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- How-to videos
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- Citrix Endpoint Management
- FAMOC
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Introduction
- How-to videos
- Get started
- Features
- Register resellers
- Add an admin
- Create profiles
- Google device owner support
- MDM compatibility matrices
- Device users
- Activity log
- Enroll and unenroll devices
- Configure devices
- Provide KME feedback
- Use the Knox Deployment App (KDA)
- Recover Google FRP locked devices using KME
- Role-based access control (RBAC)
- Release notes
- FAQs
- Troubleshoot
- KBAs
- On-Premise
- Knox Configure
- Mobile
- Wearables
- Shared Device
- KBAs
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQs
- Troubleshoot
- Knox Asset Intelligence
- Knox Manage
- Introduction
- How-to videos
- Get started
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQs
- KBAs
- Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQs
- KBAs
- Troubleshoot
- Legacy Knox E-FOTA products
- Samsung Care+ for Business
- *FOR RESELLERS*
- Knox Deployment Program
- *FOR MANAGED SERVICE PROVIDERS*
- Knox MSP Program
Environment
- Knox Platform for Enterprise (KPE)
- Samsung Calendar
- Microsoft Exchange ActiveSync 16
Overview
Some users are experiencing issues when opening an attachment in a Knox Workspace calendar event and viewing it. The attachment appears in the Knox Workspace container, but cannot be opened. The issue is observed in the following instances:
- Receive a meeting invitation with an attachment
- Open a meeting in Samsung Calendar
Cause
The calendar is unable to process the attachment's Universal Resource Identifier (URI).
time=2019-12-10 16:43:27 thread=10998 cmd=ItemOperations fileRef=16%3aE%3aAAMkAGNlZjlkMDkyLTcxYTktNDA4Ny1iNzUzLTQ5MzVlYTIyZDcxMABGAAAAAAATQqsxtuQ8TJQRbtCwXCQIBwATb8ShkoPaQaw2EintJaHtAAAAAAENAAATb8ShkoPaQaw2EintJaHtAAEZuk40AAA%3d%3aARIAEAA6wagLWbU1SZ7WDWAyz%2bGB FileNameFileAttachment.pdf mAccount=AccountName
time=2019-12-10 16:43:27 thread=10998 mAccount=Work_two cmd=ItemOperations attachmentId=2 FileName=FileAttachment.pdf res=200 responseTime=0.417sec
time=2019-12-10 16:43:27 thread=10998 [Cal] accId=username@domain.com msgId=12 attachmentId=2 size=149315 FileName=Samsung - FileAttachment.pdf Exception:open failed: ENAMETOOLONG (File name too long)
Resolution
The Samsung Calendar team has identified a fix for this issue, which is scheduled to be deployed in an upcoming Android Q update.
