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Dual Messenger is not working on corporate-enabled devices

Environment 

  • Knox Platform for Enterprise (KPE)
  • Device owner (DO) mode
  • Profile owner (PO) mode

Overview

Some customers are reporting that the Dual Messenger feature, which allows a user to be logged into two separate accounts in the same messaging app, is not working in DO mode or PO mode.

Cause

The Dual Messenger team is no longer supporting the Knox framework in DO mode or PO mode, as it is designed as a consumer feature.

Resolution

If your device is enrolled in DO mode or PO mode, please ensure you are only logged into one account per messaging app.