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Smart Switch is not available on Fully Managed with Work Profile devices (DO+PO)

Environment

  • Samsung Smart Switch
  • Knox Platform for Enterprise (KPE)
  • Android Enterprise - Fully Managed Device with a Work Profile (DO+PO)
  • Android 10 and lower

Overview

When a user launches the Smart Switch app on a Fully Managed with Work Profile device, a warning message appears on the device:

Security policy restricts use of Smart Switch

Additionally, when navigating to Settings > Accounts and backup on the device, the Smart Switch feature is not available.

Cause

Smart Switch no longer works on Fully Managed with Work Profile devices as it was not designed for enterprise environments. While Smart Switch can be installed and may have worked previously on a device in this configuration, the app was not officially supported in this type of environment and it is now disabled by default starting with version 3.7.05.8. The warning message will now appear and prevent the app from launching.

NOTE—While the Smart Switch app may not be used on Fully Managed with Work Profile devices, it can be enabled on Fully Managed (DO) devices by an IT administrator. Please refer to <How to enable Smart Switch on Fully Managed (DO) devices> for additional details.

Resolution

As an alternative to Smart Switch, a Google Account can be used to sync contacts, calendars, apps, and browsing history to a device configured as Fully Managed with a Work Profile, provided that the Google Account backup service has been enabled on the device through an EMM. Please contact your EMM provider to determine whether this functionality is available.

Additional information

To learn more about methods of backing up your device:

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