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Device stops receiving SMS/Text messages after FOTA update

 Environment 

  • Knox Platform for Enterprise (KPE)
  • Galaxy A-series
  • Galaxy J-series
  • Android Enterprise (AE) Device Owner (DO) mode

Overview

On Galaxy A-series and Galaxy J-series devices on AE DO mode with a Knox Premium license, newly-received SMS or text messages do not appear in the default SMS/text application after a Firmware-Over-The-Air (FOTA) update. In the device's notification bar, there is no notification shown for any incoming SMS or text messages.

Cause

The device's OS is unable to find the default SMS/Text application. The dumpstate log below shows the error:

11-25 17:04:58.525 radio  5016  5291 E GsmInboundSmsHandler: Unable to find carrier package: [], nor systemPackages: []
            11-25 17:06:05.334  1000  4454  4473 W BroadcastQueue: Background execution not allowed: receiving Intent { act=android.provider.Telephony.SMS_DELIVER flg=0x18000010 (has extras) } to com.samsung.android.messaging/.ui.receiver.smsmms.DefaultSmsAppSmsReceiver

Resolution

This issue is fixed for all versions of Android 10.

Workaround

If your Galaxy A-series or J-series device is not receiving SMS/Text messages, perform a factory reset to resolve the issue.

Additional information

This issue has been confirmed for all A50 devices updating from firmware version:

  • A505WVLU2ASH2 to A505WVLU2ASJ1
  • A505WVLU3ASK2 to A505WVLU3ASK23
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