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Remote Desktop stops capturing screen when device's screen orientation is changed

Environment

  • Knox Platform for Enterprise (KPE)
  • Remote Desktop
  • Android Q

Overview

In Remote Desktop, if a device's orientation is switched from portrait to landscape mode when screen capture is in progress, the screen capture will stop.

Cause

This is a known issue with Remote Desktop in Android Q, and a fix is under investigation.

Resolution

The Samsung Knox team is currently working on a fix for this issue.

Workaround

When using screen capture in Remote Desktop, please ensure that your device is kept in the same screen orientation while the screen capture is active. Depending on which orientation you started screen capture in, keeping the device in either portrait or landscape mode will prevent the issue.

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