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Fingerprint registration fails during Android Enterprise enrollment in Android 11

Environment

  • Android 11 / Android R
  • Samsung Galaxy S20
  • Android Enterprise - Work Profile on Company Owned Device (WPCOD) mode

Overview

There is a known issue with the initial release of the Android 11 OS for the Samsung Galaxy S20 device.

During Android Enterprise enrollment in WPCOD mode, users are unable to register their fingerprint to complete the enrollment process.

Workaround

To avoid the issue, users should select a different authentication method other than fingerprint.

Resolution

The issue will be resolved in a subsequent release after the initial Android 11 release for the Galaxy S20. For more details, please contact Samsung Knox Support.

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