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Why are my Knox Workspace container preloaded apps crashing after a firmware update?

Article ID: 115012106687 | Last Review: September 1, 2017 | Revision 1

[Environment]
Knox Workspace
Knox container only Mode

[Summary]
How to troubleshoot when preloaded apps are crashing on launch after a firmware update.

[Resolution]
If preloaded apps crash on launch:

  1. Get the new APKs by logging into samsungknox.com.
  2. Submit a ticket to make a request for a new APK.





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