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Unable to enroll device during zero-touch enrollment

Last updated January 26th, 2024

Categories:

Environment

  • Android Enterprise
  • Select Galaxy models running Android 14 (One UI 6)

Overview

You might encounter an issue where you’re unable to enroll Galaxy devices running Android 14 through zero-touch enrollment.

Currently, the following models are affected:

Series Model
Galaxy S

S22

S23

Galaxy A

A33

A34

A52s

A53

A54

Cause

Google has identified an issue with the Google Play Service (GmsCore) app v23.34.14. This version is included in the Android 14 release for select Galaxy devices.

Resolution

As of January 22nd, 2024, Google has implemented a server-side update to temporarily resolve this issue. The affected devices can now be enrolled through zero-touch enrollment.

Samsung is preparing a One UI 6.1 firmware update that includes the updated Google Play Service (GmsCore) app to permanently fix this issue. The One UI 6.1 update will be available as a software update to the affected devices.

If the issue persists, please submit a support ticket.

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