Menu

What is the Knox Platform for Enterprise Premium license?

Samsung is pleased to announce that beginning on July 1, 2021, we plan to provide Knox Platform for Enterprise (KPE) Premium licenses at no cost. Samsung’s KPE extends beyond the core security and management functions embedded in the Android operating system. KPE protects Samsung devices with advanced security and management features that are more granular and unique. KPE licenses are designed to be activated and managed from within your existing unified endpoint management (UEM) infrastructure, and are also included as part of Samsung’s Knox Suite. The KPE Premium license includes 10,000,000 seats which expire in 2 years from date of activation.

FAQs

  1. Which Knox Platform for Enterprise (KPE) licenses are affected by this policy change?

    All paid KPE licenses (KPE-Premium and KPE-Customization, both Cloud and On-Premise) are affected by this new KPE policy. Knox Dual Data-At-Rest (DualDAR) and Knox Universal Credential Management (UCM) capabilities are not included in this policy change. These solutions remain separate, paid licenses for those customers that require them.

  2. Are other Knox products affected by this pricing change?

    Only KPE (KPE-Premium and KPE-Customization, both Cloud and On-Premise) is affected by this policy change.

  3. Does this policy change impact other solutions within the Knox product portfolio?

    No, KPE pricing policy change doesn’t apply to KPE-DualDAR, KPE-UCM, Knox Suite, Knox E-FOTA, Knox Manage, Knox Configure, and Knox Capture.

  4. What is Samsung’s KPE pricing policy before July 1, 2021?

    Existing KPE pricing policy continue to be in effect until July 1, 2021. Please contact your local Knox reseller or Samsung representative to get assistance with special pricing/ promotions during this interim period (until July 1, 2021).

  5. I have license keys that expire before July 1, 2021. What should I do?

    Existing KPE pricing policy continues to be in effect until July 1, 2021. Please contact your local Knox reseller or Samsung representative to get assistance with renewing your existing license key if it expires before July 1, 2021.

  6. I have license keys that expire after July 1, 2021. Do I need to take any action?

    Existing KPE Cloud licenses are updated automatically after July 1, 2021. No action is needed from customers or Knox resellers to extend existing cloud keys. Customers will receive notifications regarding automatic renewal of existing KPE Cloud license keys. KPE On-Premise license key extensions can be extended as needed by customer request. Please contact your Samsung representative to get assistance with KPE On-Premise license needs.

  7. Will Samsung issue refunds for KPE licenses purchased prior to this announcement?

    Samsung will fulfill contractual obligations such as warranty and tech support until the end of the existing KPE license, no refunds will be issued.

  8. What happens to existing license keys? Do they need to be removed or updated within any IT infrastructure?

    Samsung provides any necessary licensing updates (2 years and 10,000,000 copies) to eligible KPE Cloud customers so that they can continue to use their existing licenses beyond July 1, 2021. No action is required for KPE Cloud customers. KPE On-Premise license keys can be extended as needed. Customers should contact their Samsung representative to get assistance with KPE On-Premise licenses.

  9. How will Samsung support existing KPE customers once it is free?

    Samsung will continue to carry contractual obligations such as warranty and tech support until the end of existing KPE licenses. Customers experiencing issues with their KPE deployment or with any Knox product, may submit a ticket via Samsung Knox Support. Customers that need dedicated support can purchase Samsung’s Enterprise Technical Support offering.

  10. I do not use my Samsung devices with a UEM (they are unmanaged). How can I take advantage of KPE?

    KPE capabilities can be embedded directly within mobile apps to create unique solutions on Samsung devices. Customers can gain access to these unique capabilities via our Knox partner solutions. Customers may also embed KPE features within their own in-house apps to leverage the power of our platform for their deployments. Starting on July 1, 2021, customers can request a free KPE key at samsungknox.com. Prior to July 1, 2021, please contact your Samsung representative or Knox reseller to get assistance with special pricing/promotions during this interim period.

  11. I’m not using KPE today. What value does KPE offer my deployment?

    KPE is Samsung’s government-grade mobile solution for IT admins to manage and secure Samsung phones, tablets, and watches for business. It provides a set of advanced and unique mobile device security management features to the underlying Android OS, enabling Samsung customers to achieve higher security standards. To learn more about KPE: