- *BASICS*
- The Knox Ecosystem
- Samsung Knox Portal
- General Knox Support
- Knox Licenses
- *FOR IT ADMINS*
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- White paper
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Introduction
- Get started
- Features
- Register resellers
- Add an admin
- Create profiles
- Google device owner support
- MDM compatibility matrices
- Device users
- Activity log
- Enroll and unenroll devices
- Configure devices
- Provide KME feedback
- Use the Knox Deployment App (KDA)
- Recover Google FRP locked devices using KME
- Role-based access control (RBAC)
- Release notes
- FAQs
- Troubleshoot
- KBAs
- Knox Configure
- Mobile
- Wearables
- Shared Device
- Knox Manage
- Introduction
- How-to videos
- Get started
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- FAQs
- KBAs
- Knox E-FOTA
- Introduction
- White paper
- Knox E-FOTA One
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQs
- Troubleshoot
- KBAs
- Migrate from Knox E-FOTA Advanced to Knox E-FOTA One
- Knox E-FOTA Advanced
- Knox E-FOTA on MDM
- *FOR RESELLERS*
- Knox Deployment Program
- *FOR MANAGED SERVICE PROVIDERS*
- Knox MSP Program
This section covers how to recover devices locked with FRP.
About FRP
Samsung devices utilize built-in security measures to protect devices and their resident information. Factory reset protection (FRP) is one such feature auto-enabled on Android 5.0 and above devices utilizing a Google account. Once enabled, FRP only allows a user with a Google account password to factory reset and activate their device.
If an unauthorized individual tries to reset a target device, the device still requires a login using the device owner's Google username and password, so even if a device is lost or stolen, another person cannot conduct a factory reset and manipulate the device.
With enterprises, this is very inconvenient since company provided devices lock into an employee's Google account. If the employee were to leave the company, then the device becomes unusable as a company asset.
To utilize KME for Google FRP removal
To use KME's FRP bypass capability, complete the on a device with the FRP lock set:
-
Ensure the device is assigned a KME profile with the following options properly set:
- Verify Skip Setup Wizard is enabled for the profile. This setting is enabled by default for DO KME profiles, but must be manually enabled for DA KME profiles. For more information on configuring KME DO and DA profiles, go to: Profile configuration.
- Ensure the user is not allowed to cancel enrollment (the Allow end user to cancel enrollment checkbox is unselected). This setting is disabled by default for DO KME profiles, but must be manually disabled for DA KME profiles. For more information on configuring KME DO and DA profiles, go to: Profile configuration.
- Once the device is assigned a profile with the above settings, perform a hard factory reset using a combination of external button actions (button combinations vary per device).
- After the device powers on, connect to the network. You will be prompted for a reboot.
- Perform the reboot. The enrollment will proceed without prompting for Google account login credentials.
