End of Service - Airwatch/VMware ELM Service application


  • Knox Mobile Enrollment (KME)
  • Device Admin (DA) profile type
  • VMware Workspace ONE Intelligent Hub


On August 9th, 2020, VMware Workspace ONE Intelligent Hub's Enterprise Licensing Management (ELM) Service application is reaching End of Service (EoS).

After this date, the following public download URL will be unavailable for Samsung Knox Mobile Enrollment (KME) users: 

How will this affect Knox Mobile Enrollment users?

As a KME user, you can no longer use the Samsung ELM Service download URL. Customers using the above URL in their legacy Device Administrator (DA) profiles must remove it from their KME enrollment profile.

NOTEEnsure the URL is removed before the EoS date on August 9th, 2020, or your devices will fail to enroll. 

If a device is currently enrolled into a profile that includes the URL, it remains unaffected unless it is factory reset.

Additional Information

For more about the VMware ELM service deprecation, please see the VMware knowledge base article.