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Why do I get the error message: "Unable to find user" on my Blackberry device during KME enrollment.

[Environment]
Enrolling Blackberry devices with KME using UEM client v12.6.1 and the auto populate username feature.

[Issue]
We have identified an issue with the Blackberry UEM client v12.6.1 as highlighted by the logs below. Please ensure that you have the latest UEM client while troubleshooting this issue.

28988 29026 W UEMClient: (210): problem unmarshalling to class: com.rim.mdm.v1.dto.ErrorResponse details: org.simpleframework.xml.core.ValueRequiredException: Unable to satisfy @org.simpleframework.xml.Element(data=false, name=, required=true, type=void) on field 'errorString' protected java.lang.String com.rim.mdm.v1.dto.ErrorResponse.errorString for class com.rim.mdm.v1.dto.ErrorResponse at line 1\r
04-26 07:03:38.301 28988 29026 E UEMClient: (210): Server response message: <?xml version='1.0' encoding='UTF-8' standalone='yes'?><operationstatus xmlns='dto.v1.mdm.rim.com'><code>1013</code><message>Unable to find user</message><info><item><itemId>exception</itemId><stringValue><value>User not found for email address:  test@test.com</value></stringValue></item></info></operationstatus>\r
04-26 07:03:38.403 28988 29026 E UEMClient: (210): Speke enrollment is failed. OriginServerId = mdm\r
04-26 07:03:38.405 28988 29026 E UEMClient: h0dor.n: Unable to find user
04-26 07:03:38.405 28988 29026 E UEMClient: at h0dor.hoodor.hodor(SourceFile:1098)
04-26 07:03:38.405 28988 29026 E UEMClient: at h0dor.hoodor.hodor(SourceFile:1021)
04-26 07:03:38.405 28988 29026 E UEMClient: at h0dor.hoodor.hodor(SourceFile:2027)
04-26 07:03:38.405 28988 29026 E UEMClient: at Hodoor.b.hodoR(SourceFile:223)
04-26 07:03:38.405 28988 29026 E UEMClient: at Hodoor.b.hodor(SourceFile:113)
04-26 07:03:38.405 28988 29026 E UEMClient: at Hodoor.bt.hodor(SourceFile:35)
04-26 07:03:38.405 28988 29026 E UEMClient: at Hodoor.ag.run(SourceFile:100)
04-26 07:03:38.405 28988 29026 E UEMClient: at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1133)
04-26 07:03:38.405 28988 29026 E UEMClient: at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:607)
04-26 07:03:38.405 28988 29026 E UEMClient: at java.lang.Thread.run(Thread.java:762)
04-26 07:03:38.405 28988 29026 E UEMClient: \r
04-26 07:03:38.407 28988 29026 E UEMClient: com.blackberry.emalib.util.h0d0r
04-26 07:03:38.407 28988 29026 E UEMClient: at Hodoor.b.hodoR(SourceFile:235)
04-26 07:03:38.407 28988 29026 E UEMClient: at Hodoor.b.hodor(SourceFile:113)
04-26 07:03:38.407 28988 29026 E UEMClient: at Hodoor.bt.hodor(SourceFile:35)
04-26 07:03:38.407 28988 29026 E UEMClient: at Hodoor.ag.run(SourceFile:100)
04-26 07:03:38.407 28988 29026 E UEMClient: at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1133)
04-26 07:03:38.407 28988 29026 E UEMClient: at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:607)
04-26 07:03:38.407 28988 29026 E UEMClient: at java.lang.Thread.run(Thread.java:762)

[Resolution]
Please update the Blackberry client to the latest version. If the problem still persist please contact Blackberry. If you would like to open a ticket with us, please go to www.samsungknox.com, login and create a ticket.
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