Quick setup isn’t available after factory reset
Last updated January 4th, 2024
- Knox Mobile Enrollment
Quick setup is the process where account information is transferred from an existing device to a new device during the setup.
After performing a factory reset on a device that was enrolled in an EMM, you might notice that Quick setup isn’t available during the device setup.
Quick setup isn’t available on B2B devices. When a device undergoes out-of-box-experience enrollment, Quick setup starts as the device has not been registered as a B2B device. After a factory reset, the device remains recognized as a B2B device, which causes the issue.
Quick setup is supported for devices running Android 13 and higher.
In cases where enrollment is done using a QR code or Knox Deployment App, which are exclusive to B2B devices, Quick setup isn’t available.
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