Basics
The Knox Ecosystem
White Paper
- Introduction
  - The Samsung Knox Platform
  - Feature Summary
- Core Platform Security
- Network Security
  - Virtual Private Networks
  - Network Platform Analytics
- Certificate Management
- Device Management
- User Authentication
  - Biometric Authentication
- App and Data Protection
- Appendix
Samsung Knox Portal
Knox Cloud Services
- Sign in with SSO
General Knox Support
Knox Licenses
For IT admins
Knox Admin Portal
- About
- Introduction
  - Select Knox services
- Features
- Knox Remote Support
- Release notes
Knox Suite
- Introduction
- How-to videos
- Get started
- Learn more about Knox Suite
- Enterprise Edition devices
- FAQ
- KBAs
Knox Platform for Enterprise
- Introduction
- How-to videos
- Before you begin
  - Before you begin
  - User agreements for Android device management
- Get started with UEMs
- Knox Service Plugin
- Release notes
- Migrate to Android 11
  - Device management modes
  - Prepare Knox for Android 11
- FAQs
- Troubleshoot
  - Get device logs
- KBAs
Knox Mobile Enrollment
- Introduction
- Get started
- Features
- Release notes
- FAQ
- Troubleshoot
  - Get support
- KBAs
- On-Premise
Knox Configure
- Mobile
- Wearables
- Shared Device
- FAQ
- KBAs
Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- End users: Get started
  - Getting started with Knox Capture
- Features
- Release notes
- FAQ
- KBAs
- Troubleshoot
Knox Asset Intelligence
- Introduction
- Get started
- Set up reported device data
- Features
- Troubleshoot
  - Device-side errors
  - Portal-side errors
- Real-time location service
- Release notes
- FAQ
- KBAs
Knox Manage
- Introduction
- How-to videos
- Get started
- Configure
- Monitor
- Kiosk devices
- Knox Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQ
- KBAs
Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
  - Install an app to devices through an EMM
  - EMM compatibility matrix
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox E-FOTA On-Premises
- Legacy Knox E-FOTA products
  - Knox E-FOTA Advanced
  - Knox E-FOTA on MDM
Knox Guard
- Introduction
- How-to video
- Get started
  - Get access to the portal
  - Knox Guard status flow
- Using Knox Guard
- Release notes
- FAQ
- KBAs
- Support
Samsung Care+ for Business
- Introduction
- Get started
- Submit claim
- Features
- Release notes
- FAQ
- KBAs
For Knox Partners
Knox Deployment Program
Knox MSP Program

Knox Mobile Enrollment Knowledge Base Articles (KBAs)

For articles concerning account issues or changes, see Knox Cloud Services (KCS).

General Articles

Work Profile Not Created for Successful DO (WPC) Enrollments

Profile and device country do not match in Knox Mobile Enrollment

Samsung Email and Samsung Browser apps are installed even with “Disable system apps” enabled

Knox Mobile Enrollment stops installing Samsung Internet & Samsung Email apps

MDM Setup Guide for Knox Mobile Enrollment

Skip Setup Wizard not working when using Knox Configure and Knox Mobile Enrollment together

End of Service - Airwatch/VMware ELM Service application

AirWatch prompts for group ID to be manually entered during KME enrollment

Error when registering for a Reseller Portal account due to existing Knox cloud service accounts

Your account has been suspended for security reasons error message

Known Issues

The articles below contain known issues that have an upcoming fix scheduled for a future KCS update. The expected release dates are subject to change. Please check back periodically for updates on the release.

Service provider update interrupts the KME enrollment process

Knox Mobile Enrollment does not start on SM-G950W devices running Android N

How To Articles

How to change the support information displayed on the Knox Mobile Enrollment device splash screen