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Device users

Device users overview

The Device Users screen displays users available for device assignments. New users can be added, passwords can be edited or removed and user IDs/passwords can be imported using a CSV file.

To review existing device users:

  1. Select the Device Users from the left-hand navigation menu.

  1. Refer to the following to assess the relevance of each listed user:
  • USER ID — Lists each existing user as link that can be selected to change the password of the selected user ID. The ID and password should both be the credentials of the customer's MDM.
  • PASSWORD — Lists each user's password.

Add a device user

To add a new device user to the list of existing users:

  1. Select the Device Users from the left-hand navigation menu.
  2. Select the ADD DEVICE USERS button from the top, right-hand, side of the screen.

  1. Provide a User ID and Password to create unique KME device user credentials. The ID and password should both be the credentials of the customer's MDM.
  2. Select ADD to save the new user.

Edit a device user

To edit and update the password of an existing user (only the user's password can be modified, not their username):

  1. From the Device Users screen, select the checkbox of the device user whose password requires an update. Only one device user can be selected at a time.

  1. Update the Password of the selected user as required. An IT admin can optionally select the Manage passwords link to verify an end user's password if they experience a login password conflict. The password should be the password credential of the customer's MDM.
  1. Select SAVE to commit the updated password with the selected device user.

Remove a device user

Existing device users can be removed as they become obsolete. To delete and remove a device user:

  1. From the Device Users screen, select the checkbox of the device user(s) who require removal. More than one device user can be removed at one time.
  2. Select Delete device users from the ACTIONS drop-down menu on the top, right-hand, side of the screen.

  1. Select the DELETE button to proceed with the device user deletion. Once removed, the user no longer displays in the device users list.

Import a device user

Optionally import a device user into a .CSV file that can be used to bulk configure up to 10,000 user credentials within a device list.

  1. Select the BULK ACTIONS button from the lower, left-hand, side of the screen.
  2. Select the BULK ASSIGNMENT option.

  1. Browse to the location of a properly formatted CSV file containing the IDs of the users you intend to import. Once located, select SUBMIT to import the users into KME.
  1. If help is needed preparing a properly formatted CSV file, select the View instructions link from within the Bulk actions screen and refer to the instructions for creating a CSV file. If needed, select csv file template for a template CSV file. Select GOT IT when your done reading the instructions to return to the Import users screen.