- *BASICS*
- The Knox Ecosystem
- White Paper
- Samsung Knox Portal
- Knox Cloud Services
- General Knox Support
- Knox Licenses
- *FOR IT ADMINS*
- Knox Admin Portal
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- How-to videos
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- Citrix Endpoint Management
- FAMOC
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Introduction
- How-to videos
- Get started
- Features
- Register resellers
- Add an admin
- Create profiles
- Google device owner support
- MDM compatibility matrices
- Device users
- Activity log
- Enroll and unenroll devices
- Configure devices
- Provide KME feedback
- Use the Knox Deployment App (KDA)
- Recover Google FRP locked devices using KME
- Role-based access control (RBAC)
- Release notes
- FAQs
- Troubleshoot
- KBAs
- On-Premise
- Knox Configure
- Mobile
- Wearables
- Shared Device
- KBAs
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQs
- Troubleshoot
- Knox Asset Intelligence
- Knox Manage
- Introduction
- How-to videos
- Get started
- Video: Getting started with Knox Manage
- Integration with Managed Service Provider
- Access Knox Manage
- Configure basic environments
- Create user accounts
- Create groups
- Create organization
- Set up devices and profiles
- Set up Knox Manage deployment with a Knox Suite license
- Manage Chromebooks
- Manage Android devices with the Android Management API
- Manage Shared iPads
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- View applications
- Add applications
- Introduction
- Add internal Android and iOS applications
- Add internal Windows applications
- Add public applications using Google Play Store
- Add public applications using iOS App Store
- Add public applications using Managed Google Play
- Add public applications using Managed Google Play Private
- Add public applications using Managed Google Play Store Private Web
- Add public applications using Microsoft Store
- Add Chrome OS applications
- Assign applications
- Introduction
- Assign internal Android and iOS apps
- Assign iOS App Store applications
- Assign Google Play applications
- Assign Managed Google Play applications
- Assign Managed Google Play Private applications
- Assign Managed Google Play public web apps
- Assign Windows applications
- Assign Chrome OS applications
- Manage applications
- Volume Purchase Program for iOS
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Knox Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQs
- KBAs
- Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQs
- KBAs
- Troubleshoot
- Knox E-FOTA On-Premises
- Legacy Knox E-FOTA products
- Knox Guard
- Introduction
- How-to video
- Get started
- Using Knox Guard
- Dashboard
- Manage devices
- Introduction
- Accept or reject devices
- Upload devices
- Delete devices
- Complete payment
- Send payment overdue notification
- Enable or disable SIM control
- Download devices as CSV
- View device log
- View device deletion log
- Start and stop blinking reminder
- Lock and unlock devices
- Update lock message
- Send relock timestamp
- Turn on/off relock reminder
- Manage policies
- Manage licenses
- Manage resellers
- Manage admins and roles
- Activity log
- Knox Deployment App
- Release notes
- FAQs
- KBAs
- Support
- Samsung Care+ for Business
- *FOR RESELLERS*
- Knox Deployment Program
- *FOR MANAGED SERVICE PROVIDERS*
- Knox MSP Program
Register resellers
Refer to the KME Resellers screen to register Samsung-approved reseller(s) so Samsung can verify their device ownership and assist in preventing erroneous enrolments. The reseller screen lists each reseller, their ID, default profile and upload approval preference. Optionally select the REGISTER RESELLER button to lookup reseller IDs, select a default profile to assign to devices purchased from this reseller and set their upload approval preference.
When a device is purchased from a reseller, the reseller can automatically upload the device to your KME account. The uploaded devices display within the DEVICES > Uploads page.
Add a reseller
The Resellers screen displays a list of resellers, their corresponding reseller ID, deployment country, profile auto-assignment designation, default enrollment profile and upload approval preference. Each reseller displays as a link that can be selected to edit that reseller's profile and approval preferences.
To add a reseller:
- Contact your carrier or reseller for their required Reseller ID by providing your own customer ID.
- Select Resellers from the left-hand navigation menu.
- Select the REGISTER RESELLER button from the top, right-hand, side of the Resellers screen.
- Enter the Reseller ID provided by your reseller. Once entered, select the newly displayed LOOK UP button. Wait momentarily until a Reseller found confirmation displays the successful identification of the reseller. If you encounter errors with the ID, contact your reseller to ensure it is correct.
- Select the REGISTER button.
- Refer to the Preferences portion of the Manage reseller preferences screen and set the following device upload and profile assignment preferences for device uploads:
- Auto approval
- Automatically approve all devices uploaded from this reseller — The information uploaded by this reseller into device inventory is automatically approved, both now and for future uploads. If not selected, each upload from this reseller requires manual approval.
- Auto assign profile after approval — Use the drop-down menu to select the default profile assigned to devices uploaded by this particular reseller once manually or automatically approved.
- If necessary, refer to the Additional profiles field near the bottom of the screen and define a Profile and a Profile alias that are shared with a reseller to automatically assign profiles to approved uploads. Once created, the reseller can attach the profile alias to an upload which the customer in turn uses for a profile auto-assignment rule. However, the reseller must be sure which alias to use per upload, so this feature should only be used when a reseller has coordinated with the customer regarding which profile alias to sue. For more information on profile auto-assignments, go to: Profile auto-assignments.
- If wanting to delete a reseller, ensure the DELETE button is enabled, which specifies there are there are currently no reseller devices utilized by a Knox Cloud Service. When enabled, select the DELETE button to proceed with the reseller removal. However, if there are currently still devices associated with a reseller, the following tooltip displays to let an admin know that devices will require reseller re-assignment to proceed with the reseller deletion.
- Click SAVE to commit the reseller management updates.
Profile auto-assignments
Optionally select an existing reseller for profile auto-assignments. Once selected and confirmed, devices uploaded by the selected reseller are automatically assigned a designated default profile or additional profile (profile alias) if one has been defined. If there has been no profile assignment, then the devices remain unassigned.
To define profiles for auto-assignment:
- Select Resellers from the left-hand navigation menu.
- Select the AUTO ASSIGN PREFERENCES button from the top, right-hand side, of the Resellers screen.
- Review each RESELLER NAME and their profile auto-assignment(s), if any, within the AUTO ASSIGN PROFILE(S) column.
- Select the checkbox of the RESELLER NAME to designate their auto-assignment(s).
- Select CONFIRM to proceed.
- From the Manage reseller preferences screen, refer to the Auto assign profile after approval field, and use the drop-down menu to select the profile auto-assigned to devices uploaded by a selected reseller, once manually or automatically approved.
- Select Save to commit the changes.