- *BASICS*
- The Knox Ecosystem
- White Paper
- Samsung Knox Portal
- Knox Cloud Services
- General Knox Support
- Knox Licenses
- *FOR IT ADMINS*
- Knox Admin Portal
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- How-to videos
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- Citrix Endpoint Management
- FAMOC
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Introduction
- How-to videos
- Get started
- Features
- Register resellers
- Add an admin
- Create profiles
- Google device owner support
- MDM compatibility matrices
- Device users
- Activity log
- Enroll and unenroll devices
- Configure devices
- Provide KME feedback
- Use the Knox Deployment App (KDA)
- Recover Google FRP locked devices using KME
- Role-based access control (RBAC)
- Release notes
- FAQs
- Troubleshoot
- KBAs
- On-Premise
- Knox Configure
- Mobile
- Wearables
- Shared Device
- KBAs
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQs
- Troubleshoot
- Knox Asset Intelligence
- Knox Manage
- Introduction
- How-to videos
- Get started
- Video: Getting started with Knox Manage
- Integration with Managed Service Provider
- Access Knox Manage
- Configure basic environments
- Create user accounts
- Create groups
- Create organization
- Set up devices and profiles
- Set up Knox Manage deployment with a Knox Suite license
- Manage Chromebooks
- Manage Android devices with the Android Management API
- Manage Shared iPads
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- View applications
- Add applications
- Introduction
- Add internal Android and iOS applications
- Add internal Windows applications
- Add public applications using Google Play Store
- Add public applications using iOS App Store
- Add public applications using Managed Google Play
- Add public applications using Managed Google Play Private
- Add public applications using Managed Google Play Store Private Web
- Add public applications using Microsoft Store
- Add Chrome OS applications
- Assign applications
- Introduction
- Assign internal Android and iOS apps
- Assign iOS App Store applications
- Assign Google Play applications
- Assign Managed Google Play applications
- Assign Managed Google Play Private applications
- Assign Managed Google Play public web apps
- Assign Windows applications
- Assign Chrome OS applications
- Manage applications
- Volume Purchase Program for iOS
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Knox Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQs
- KBAs
- Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQs
- KBAs
- Troubleshoot
- Knox E-FOTA On-Premises
- Legacy Knox E-FOTA products
- Knox Guard
- Introduction
- How-to video
- Get started
- Using Knox Guard
- Dashboard
- Manage devices
- Introduction
- Accept or reject devices
- Upload devices
- Delete devices
- Complete payment
- Send payment overdue notification
- Enable or disable SIM control
- Download devices as CSV
- View device log
- View device deletion log
- Start and stop blinking reminder
- Lock and unlock devices
- Update lock message
- Send relock timestamp
- Turn on/off relock reminder
- Manage policies
- Manage licenses
- Manage resellers
- Manage admins and roles
- Activity log
- Knox Deployment App
- Release notes
- FAQs
- KBAs
- Support
- Samsung Care+ for Business
- *FOR RESELLERS*
- Knox Deployment Program
- *FOR MANAGED SERVICE PROVIDERS*
- Knox MSP Program
Knox Managed Service Provider (MSP) provides a single pane of glass to remotely manage Knox services on behalf of enterprise customers.
Samsung authorized MSP partners can save time by using a single Samsung account to authenticate themselves, then using a single MSP portal to onboard multiple customers, manage their Knox services, and deploy onto their enterprise devices.
NOTE — Currently, Knox MSP provides access to Knox Configure, Knox Mobile Enrollment, Knox E-FOTA, Knox Manage, Samsung Care+ for Business, and Knox Guard.
Use cases
The following partners can use Knox MSP:
- Managed Service Providers
- Onboard customers for Knox cloud services without requiring Samsung Account creation for each customer and Samsung admin approval for each service.
- Deploy and manage devices in Knox cloud services on behalf of their customers using the MSP Portal.
- Migrate existing KCS customers looking to outsource IT services.
- Carriers
- Work with MSP partners to deliver Knox cloud services to customers without requiring multiple manual steps.
- Distributors, Value-Added Resellers
- Use Knox cloud services as part of a managed services portfolio.
- IT Consulting, Solution Providers
- Offer Samsung device based solutions to enterprise customers.
Prerequisites
To become a Knox MSP partner, you need the following:
- A Samsung account, for an MSP only, not for each customer your MSP supports.
- An approved MSP service registration form, as described in Get started.
- Firewall exceptions to extend beyond your local network and connect to Knox cloud servers.
- A supported browser: Mozilla Firefox, Google Chrome, or Microsoft Edge. Internet Explorer is not supported.
You cannot be an existing admin of any Knox cloud service, such as Knox Configure or Knox Mobile Enrollment.
Get started
| Content | Description |
|---|---|
| FAQs | Answer common questions about Knox MSP and how to use it. |
| Glossary | Review terms and conventions used somewhat uniquely with Knox MSP. |
| Before you begin | Set up your Samsung Account and apply for a Knox MSP account. |
| Navigate the MSP portal | Browse the layout of the Knox MSP portal. |
| Check your personal dashboard | Review event notifications from different customer systems. |
| Manage customers | Register customers and add Knox services to manage on their behalf. |
