- *BASICS*
- The Knox Ecosystem
- Samsung Knox Portal
- General Knox Support
- Knox Licenses
- *FOR IT ADMINS*
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- White paper
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Introduction
- Get started
- Features
- Register resellers
- Add an admin
- Create profiles
- Google device owner support
- MDM compatibility matrices
- Device users
- Activity log
- Enroll and unenroll devices
- Configure devices
- Provide KME feedback
- Use the Knox Deployment App (KDA)
- Recover Google FRP locked devices using KME
- Role-based access control (RBAC)
- Release notes
- FAQs
- Troubleshoot
- KBAs
- Knox Configure
- Mobile
- Wearables
- Shared Device
- Knox Manage
- Introduction
- How-to videos
- Get started
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- FAQs
- KBAs
- Knox E-FOTA
- Introduction
- White paper
- Knox E-FOTA One
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQs
- Troubleshoot
- KBAs
- Migrate from Knox E-FOTA Advanced to Knox E-FOTA One
- Knox E-FOTA Advanced
- Knox E-FOTA on MDM
- *FOR RESELLERS*
- Knox Deployment Program
- *FOR MANAGED SERVICE PROVIDERS*
- Knox MSP Program
Knox Managed Service Provider (MSP) provides a single pane of glass to remotely manage Knox services on behalf of enterprise customers.
Samsung authorized MSP partners can save time by using a single Samsung account to authenticate themselves, then using a single MSP portal to onboard multiple customers, manage their Knox services, and deploy onto their enterprise devices.
NOTE — Currently, Knox MSP provides access to Knox Configure and Knox Mobile Enrollment. Additional Knox services will be added soon.
Use cases
The following partners can use Knox MSP:
- Managed Service Providers
- Onboard customers for Knox cloud services without requiring Samsung Account creation for each customer and Samsung admin approval for each service.
- Deploy and manage devices in Knox cloud services on behalf of their customers using the MSP Portal.
- Migrate existing KCS customers looking to outsource IT services.
- Carriers
- Work with MSP partners to deliver Knox cloud services to customers without requiring multiple manual steps.
- Distributors, Value-Added Resellers
- Use Knox cloud services as part of a managed services portfolio.
- IT Consulting, Solution Providers
- Offer Samsung device based solutions to enterprise customers.
Prerequisites
To become a Knox MSP partner, you need the following:
- A Samsung account, for an MSP only, not for each customer your MSP supports.
- An approved MSP service registration form, as described in Get started.
- Firewall exceptions to extend beyond your local network and connect to Knox cloud servers.
- A supported browser: Firefox, Chrome. Internet Explorer is not recommended.
You cannot already be an administrator for Knox Configure.
Get started
| Content | Description |
|---|---|
| FAQs | Answer common questions about Knox MSP and how to use it. |
| Glossary | Review terms and conventions used somewhat uniquely with Knox MSP. |
| Before you begin | Set up your Samsung Account and apply for a Knox MSP account. |
| Navigate the MSP portal | Browse the layout of the Knox MSP portal. |
| Check your personal dashboard | Review event notifications from different customer systems. |
| Manage customers | Register customers and add Knox services to manage on their behalf. |
