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Use cases

The following partners can use Knox MSP:

• Managed Service Providers
  • Onboard customers for Knox cloud services without requiring Samsung Account creation for each customer and Samsung admin approval for each service.
  • Deploy and manage devices in Knox cloud services on behalf of their customers using the MSP Portal.
  • Migrate existing KCS customers looking to outsource IT services.
• Carriers
  • Work with MSP partners to deliver Knox cloud services to customers without requiring multiple manual steps.
• Distributors, Value-Added Resellers
  • Use Knox cloud services as part of a managed services portfolio.
• IT Consulting, Solution Providers
  • Offer Samsung device based solutions to enterprise customers.

Prerequisites

To become a Knox MSP partner, you need the following:

• A Samsung account, for an MSP only, not for each customer your MSP supports.
• An approved MSP service registration form, as described in Get started.
• Firewall exceptions to extend beyond your local network and connect to Knox cloud servers.
• A supported browser: Firefox, Chrome. Internet Explorer is not recommended.

You cannot already be an administrator for Knox Configure.

Get started

Content	Description
FAQs	Answer common questions about Knox MSP and how to use it.
Glossary	Review terms and conventions used somewhat uniquely with Knox MSP.
Before you begin	Set up your Samsung Account and apply for a Knox MSP account.
Navigate the MSP portal	Browse the layout of the Knox MSP portal.
Check your personal dashboard	Review event notifications from different customer systems.
Manage customers	Register customers and add Knox services to manage on their behalf.

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