- *BASICS*
- The Knox Ecosystem
- White Paper
- Samsung Knox Portal
- Knox Cloud Services
- General Knox Support
- Knox Licenses
- *FOR IT ADMINS*
- Knox Admin Portal
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- How-to videos
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- Citrix Endpoint Management
- FAMOC
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Introduction
- How-to videos
- Get started
- Features
- Register resellers
- Add an admin
- Create profiles
- Google device owner support
- MDM compatibility matrices
- Device users
- Activity log
- Enroll and unenroll devices
- Configure devices
- Provide KME feedback
- Use the Knox Deployment App (KDA)
- Recover Google FRP locked devices using KME
- Role-based access control (RBAC)
- Release notes
- FAQs
- Troubleshoot
- KBAs
- On-Premise
- Knox Configure
- Mobile
- Wearables
- Shared Device
- KBAs
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQs
- Troubleshoot
- Knox Asset Intelligence
- Knox Manage
- Introduction
- How-to videos
- Get started
- Video: Getting started with Knox Manage
- Integration with Managed Service Provider
- Access Knox Manage
- Configure basic environments
- Create user accounts
- Create groups
- Create organization
- Set up devices and profiles
- Set up Knox Manage deployment with a Knox Suite license
- Manage Chromebooks
- Manage Android devices with the Android Management API
- Manage Shared iPads
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- View applications
- Add applications
- Introduction
- Add internal Android and iOS applications
- Add internal Windows applications
- Add public applications using Google Play Store
- Add public applications using iOS App Store
- Add public applications using Managed Google Play
- Add public applications using Managed Google Play Private
- Add public applications using Managed Google Play Store Private Web
- Add public applications using Microsoft Store
- Add Chrome OS applications
- Assign applications
- Introduction
- Assign internal Android and iOS apps
- Assign iOS App Store applications
- Assign Google Play applications
- Assign Managed Google Play applications
- Assign Managed Google Play Private applications
- Assign Managed Google Play public web apps
- Assign Windows applications
- Assign Chrome OS applications
- Manage applications
- Volume Purchase Program for iOS
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Knox Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQs
- KBAs
- Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQs
- KBAs
- Troubleshoot
- Knox E-FOTA On-Premises
- Legacy Knox E-FOTA products
- Knox Guard
- Introduction
- How-to video
- Get started
- Using Knox Guard
- Dashboard
- Manage devices
- Introduction
- Accept or reject devices
- Upload devices
- Delete devices
- Complete payment
- Send payment overdue notification
- Enable or disable SIM control
- Download devices as CSV
- View device log
- View device deletion log
- Start and stop blinking reminder
- Lock and unlock devices
- Update lock message
- Send relock timestamp
- Turn on/off relock reminder
- Manage policies
- Manage licenses
- Manage resellers
- Manage admins and roles
- Activity log
- Knox Deployment App
- Release notes
- FAQs
- KBAs
- Support
- Samsung Care+ for Business
- *FOR RESELLERS*
- Knox Deployment Program
- *FOR MANAGED SERVICE PROVIDERS*
- Knox MSP Program
Manage roles
This topic describes how to create, edit and, delete roles for MSP admins.
Create a role
- In your MSP portal on the left hand navigation, select Roles.
- On the top-right, click CREATE ROLE button.
- In the Create role screen, create a name and description for the role and assign the following permissions:
- Manage customer account—
There are two customer account access permissions:- Add a new customer and edit customer account information including access level—Access level here means whether or not the admin will be able to request a change to the customer access level from no access to full access.
- Delink customer—Delinking means the customer is no longer managed by the MSP. See Delink a customer to know more about this feature.
- MSP activity Log—
You can choose whether or not the admin can view the MSP activity log that shows the activity of all the MSP admins. This option is not applicable to Customer activity log, which the MSP admin can view except for the email address of the customer IT admins. - MSP administrators and roles—IMPORTANT—Allowing this permission gives the MSP admin with this role the ability to delete or edit permissions for other admins and change their role permissions. Practice caution while giving these permissions.
- Invite and manage MSP administrators—Allows the role to invite new admins, change the ‘role’ and ‘list of customers’ of existing admins, and delete the admins.
- Manage MSP roles—Allows to edit all of the role permissions as described above in this section.
WARNING—Admin with a role having this permission can change their own role to have all the permissions. - Click SAVE.
NOTE—If you leave any items unchecked, the respective permission is blocked for the MSP admin with this role.
Edit a role
- In your MSP portal on the left hand navigation, select Roles.
- Under the ROLE NAME column, click the role you want to edit. You can use the search bar to search for role names.
- In the Edit role screen, you can change the role name, its description, and permissions. For more info on each of the permissions, see the Create a role section.
- Click SAVE.
Delete a role
- In your MSP portal on the left hand navigation, select Roles.
- Under the ROLE NAME column, click the role you want to delete. You can use the search bar to search for role names.
- In the Edit role screen, click DELETE.
- A Delete role confirmation dialogue appears. If this role is assigned to one or more admins, their names are displayed. The dialogue box mentions that these admins will not have any role assigned after the role deletion and will need to be assigned a new role. Click DELETE.