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MSP release notes— December 09, 2020

Email recipients of KC-related notifications have been modified

Certain actions done in Knox Configure through the MSP portal trigger email notifications. The following table lists the types of email notifications that are sent and which MSP admins receive them:

Notification

Email recipients

  • Device upload
  • Licensing

All MSP admins.

QR code enrollment

MSP admin who initiated the action.

CSV download

MSP admin who initiated the action.

MSP– related actions:

  • Migrating—Allowing an MSP to jointly or fully manage an existing customer.
  • Delinking—Disassociating the MSP from the customer so that the customer is now solely managing their own account.

MSP super admin and the MSP admin that initiated the action.

Customers who have the access type "No access" do not receive any emails. Customers who have the access type "Full access" receive all regular notification emails that standalone Knox Configure customers receive.

MSP can now see activity log in the portal

To provide insight into the operations performed by MSP and customer admins, an Activity Log has been added in the MSP portal.

Email addresses are not shared between MSP admins and customer admins. That is, MSP admins cannot see the email addresses of customer admins that performed actions, and and the other way around. They only see the name of the organization that performed the action (that is, the MSP name or the customer name).

However, within each organization, the email address of the user that performed the action is shown. That is, MSP admins can see the email address of each MSP admin that performed an action. Likewise, customer admins can see the email address of each customer admin that performed an action.

New customers not having an official work email will have some restrictions to full access or delink features.

If the customer doesn't have a work email, the MSP can use a non-work email (for example— Gmail, Outlook, or Yahoo). However, this type of customer cannot have full access, either now or at a later stage, and the MSP can't delink such customer until the email is updated to a work email.


MSP release notes— November 04, 2020

MSP can now dissociate from the managed customer through a delink request

With this update, an authorized MSP can delink a managed customer to cease the MSP management of that customer and let the customer solely manage their Knox cloud service account.

A delink occurs when the MSP selects Manage customer account from the Customers screen ACTIONS drop-down menu and selects the DELINK button within the DELINK CUSTOMER ACCOUNT field. An email is then sent to the customer wherein they can either reject, accept or delete and ignore the request. To read in detail see Manage customers.


Once the customer confirms the delink request from the MSP, then that customer is granted access rights to the configuration data and the related license; the MSP can no longer access that customer tenant.

MSP added company name character limit

With this release, a 50-character name limit is applied to the customer company name field when adding a new customer.

MSP release notes— September 16, 2020

KME service now supported in MSP

With this release, a MSP can assign KME profiles to customer devices. When onboarding, a MSP can now select KME as a supported service for their managed customer. Previous to this release, just Knox Configure (KC) was supported.

Additionally, a MSP can migrate an existing KME customer under its management and the MSP can manage KME service (assign/update KME profiles) on behalf of a managed customer within the MSP portal.

A MSP can manage a customer in both KC and KME at the same time as required. For more information, go to: manage customers.

Allow a Samsung account associated with a Reseller to register as a MSP

Previously, only a newly created Samsung account was permitted MSP portal access, but a Knox Reseller Super admin can now use their Samsung account for MSP portal access.

Only a Super admin account is allowed. The Super admin can invite a sub admin after they sign up on the MSP portal. When logging into the Knox Dashboard the requester will utilize separate Reseller and MSP fields for accessing the services. For information on creating a Samsung account for use with MSP, go to: getting started.

More access level options for customers onboarded by MSP

With this release, a MSP can now set an onboarded customer account access permission of either no access, or full access for managed customers.

The managed customer's Super Admin is informed of their access permission when the MSP requests the customer's consent for service management. Only one access permission will be applied to all managed services for the customer.

This feature will be available in the next release for newly onboarded customers.

For more information, go to: manage customers.

MSP can edit managed customer details

With this release, a MSP admin can edit a managed customer’s account details. This functionality should better enable a MSP admin to make changes to customer details as they change and require update. This support is enabled by selecting Manage customer account from the ACTIONS drop-down menu within the Customers screen.

The ability to manage customer details is only supported when a single customer is selected from the Customers screen.

Access permissions do not have a user consent process. The access permission process for new services is the same as it currently for user access permissions.

Pending/rejected customer messaging improvements

Currently, a MSP does not have a way to resend an invitation email to existing customers who did not accept or reject the MSP's management request.

With this release, an admin can select a pending or rejected customer name to evoke a pop-up. Within the rejected customer pop-up, the requester is notified of their rejection by the listed customer for MSP device management. Additional guidance is provided to contact the customer as needed. Within the pending customer pop-up, a MSP admin can resend emails prompting the customer to grant permission.

For more information, go to: manage customers.

MSP release notes— June 24, 2020

Administrator management

This implementation enables a MSP Super admin to add additional admins with to their MSP account from the new MSP console Administrators screen. This enhancement enables a MSP Super Admin to assign multiple resources to help manage customer operations as the situation warrants with tenant accounts.

Role assignments are currently not available, so the Roles drop-down is hidden when inviting administrators

The following STATUS states are available to MSP administrators:

  • Active - Invitation email sent, and the admin has signed up to the MSP portal legitimately
  • Pending - Invitation email sent, but the admin is not yet signed up
  • Revoked - Invitation email sent, but the admin has not signed up, and the Super admin has revoked the invitation
  • Blocked - A Super admin has blocked an active admin

MSP release notes— April 22, 2020

Dashboard notification improvements

This enhancement enables MSP admins to view notifications within the MSP Dashboard to better manage customer accounts and their devices.

The following Dashboard notifications are now supported and displayed:

  • Device uploads for customers by resellers
  • Device configurations issues
  • Device profile issues
  • License expiration issues
  • An MSP can take action (approve device uploads from resellers to specific customer accounts, etc.) as relevant notifications are received within the Dashboard.
  • Each notification lists the customer name associated with a displayed notification event.

Existing KC customer onboarding enhancements

This enhancement enables an MSP to onboard existing KC customers from within the KC console, as invoked from the MSP View, so an MSP can easily manage multiple KC customers.

The following onboarding flow is supported:

  1. After an MSP portal sign in, the MSP goes to Customer view and selects ADD CUSTOMER.
  2. The MSP will have two options for adding customers 1) Add new customers by filling in required all information or 2) Add existing KC Customer’s ID on the left box.
  3. If the customer ID is not valid or managed by another MSP, then the MSP will see an error message.
  4. The MSP submits the form to onboard the existing KC customer. The customer’s ID appears within the Customer View on MSP portal with a Pending status.
  5. An email is sent to the customer’s Super Admin informing the admin the MSP will be managing devices on the customer’s behalf (once they accept the invitation), and the Super Admin can no longer access the customer’s account.
  6. The customer must log into the console, select the link, and allow the MSP for managing their devices. The MSP provides any additional KCS information directly to the customer.
  7. KC features and functionality become active within MSP View once the customer approves the MSP.

Currently, once an existing customer is moved to the MSP portal for MSP management, then the customer will lose access to the KC portal.

Limit available Trial license seats to 5

Unlike KC, the number of available Trial license seats available to MSP is only 5, as opposed to 30 for KC.

All other rules pertaining to license expiration and notification remain the same for MSP.

Customer screen time stamp enhancements

The MSP portal’s Customers screen has been upgraded so the ADDED and MODIFIED columns display the current date and time as opposed to just the date, as was the case before this update.

This enhancement provides more granular and distinguishable event notification for customer additions and modifications that may occur twice or more in one day.

MSP release notes— February 26, 2020

Initial product launch

The Samsung Knox team introduces MSP as a new service.

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