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Release notes

September 16th, 2020 MSP Release

KME service now supported in MSP

With this release, a MSP can assign KME profiles to customer devices. When onboarding, a MSP can now select KME as a supported service for their managed customer. Previous to this release, just Knox Configure (KC) was supported.

Additionally, a MSP can migrate an existing KME customer under its management and the MSP can manage KME service (assign/update KME profiles) on behalf of a managed customer within the MSP portal.

A MSP can manage a customer in both KC and KME at the same time as required. For more information, go to: manage customers.

Allow a Samsung account associated with a Reseller to register as a MSP

Previously, only a newly created Samsung account was permitted MSP portal access, but a Knox Reseller Super admin can now use their Samsung account for MSP portal access.

Only a Super admin account is allowed. The Super admin can invite a sub admin after they sign up on the MSP portal. When logging into the Knox Dashboard the requester will utilize separate Reseller and MSP fields for accessing the services. For information on creating a Samsung account for use with MSP, go to: getting started.

More access level options for customers onboarded by MSP

With this release, a MSP can now set an onboarded customer account access permission of either no access, or full access for managed customers.

The managed customer's Super Admin is informed of their access permission when the MSP requests the customer's consent for service management. Only one access permission will be applied to all managed services for the customer.

This feature will be available in the next release for newly onboarded customers.

For more information, go to: manage customers.

MSP can edit managed customer details

With this release, a MSP admin can edit a managed customer’s account details. This functionality should better enable a MSP admin to make changes to customer details as they change and require update. This support is enabled by selecting Manage customer account from the ACTIONS drop-down menu within the Customers screen.

The ability to manage customer details is only supported when a single customer is selected from the Customers screen.

Access permissions do not have a user consent process. The access permission process for new services is the same as it currently for user access permissions.

Pending/rejected customer messaging improvements

Currently, a MSP does not have a way to resend an invitation email to existing customers who did not accept or reject the MSP's management request.

With this release, an admin can select a pending or rejected customer name to evoke a pop-up. Within the rejected customer pop-up, the requester is notified of their rejection by the listed customer for MSP device management. Additional guidance is provided to contact the customer as needed. Within the pending customer pop-up, a MSP admin can resend emails prompting the customer to grant permission.

For more information, go to: manage customers.

June 24th, 2020 MSP Release

Administrator management

This implementation enables a MSP Super admin to add additional admins with to their MSP account from the new MSP console Administrators screen. This enhancement enables a MSP Super Admin to assign multiple resources to help manage customer operations as the situation warrants with tenant accounts.

Role assignments are currently not available, so the Roles drop-down is hidden when inviting administrators

The following STATUS states are available to MSP administrators:

  • Active - Invitation email sent, and the admin has signed up to the MSP portal legitimately
  • Pending - Invitation email sent, but the admin is not yet signed up
  • Revoked - Invitation email sent, but the admin has not signed up, and the Super admin has revoked the invitation
  • Blocked - A Super admin has blocked an active admin

April 22, 2020 MSP Release

Dashboard notification improvements

This enhancement enables MSP admins to view notifications within the MSP Dashboard to better manage customer accounts and their devices.

The following Dashboard notifications are now supported and displayed:

  • Device uploads for customers by resellers
  • Device configurations issues
  • Device profile issues
  • License expiration issues
  • An MSP can take action (approve device uploads from resellers to specific customer accounts, etc.) as relevant notifications are received within the Dashboard.
  • Each notification lists the customer name associated with a displayed notification event.

Existing KC customer onboarding enhancements

This enhancement enables an MSP to onboard existing KC customers from within the KC console, as invoked from the MSP View, so an MSP can easily manage multiple KC customers.

The following onboarding flow is supported:

  1. After an MSP portal sign in, the MSP goes to Customer view and selects ADD CUSTOMER.
  2. The MSP will have two options for adding customers 1) Add new customers by filling in required all information or 2) Add existing KC Customer’s ID on the left box.
  3. If the customer ID is not valid or managed by another MSP, then the MSP will see an error message.
  4. The MSP submits the form to onboard the existing KC customer. The customer’s ID appears within the Customer View on MSP portal with a Pending status.
  5. An email is sent to the customer’s Super Admin informing the admin the MSP will be managing devices on the customer’s behalf (once they accept the invitation), and the Super Admin can no longer access the customer’s account.
  6. The customer must log into the console, select the link, and allow the MSP for managing their devices. The MSP provides any additional KCS information directly to the customer.
  7. KC features and functionality become active within MSP View once the customer approves the MSP.

Currently, once an existing customer is moved to the MSP portal for MSP management, then the customer will lose access to the KC portal.

Limit available Trial license seats to 5

Unlike KC, the number of available Trial license seats available to MSP is only 5, as opposed to 30 for KC.

All other rules pertaining to license expiration and notification remain the same for MSP.

Customer screen time stamp enhancements

The MSP portal’s Customers screen has been upgraded so the ADDED and MODIFIED columns display the current date and time as opposed to just the date, as was the case before this update.

This enhancement provides more granular and distinguishable event notification for customer additions and modifications that may occur twice or more in one day.

February 26, 2020 MSP Release

Initial product launch

The Samsung Knox team introduces MSP as a new service.