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Release notes

June 24th, 2020 MSP Release

Administrator management

This implementation enables a MSP Super admin to add additional admins with to their MSP account from the new MSP console Administrators screen. This enhancement enables a MSP Super Admin to assign multiple resources to help manage customer operations as the situation warrants with tenant accounts.

Role assignments are currently not available, so the Roles drop-down is hidden when inviting administrators

The following STATUS states are available to MSP administrators:

  • Active - Invitation email sent, and the admin has signed up to the MSP portal legitimately
  • Pending - Invitation email sent, but the admin is not yet signed up
  • Revoked - Invitation email sent, but the admin has not signed up, and the Super admin has revoked the invitation
  • Blocked - A Super admin has blocked an active admin

April 22, 2020 MSP Release

Dashboard notification improvements

This enhancement enables MSP admins to view notifications within the MSP Dashboard to better manage customer accounts and their devices.

The following Dashboard notifications are now supported and displayed:

  • Device uploads for customers by resellers
  • Device configurations issues
  • Device profile issues
  • License expiration issues
  • An MSP can take action (approve device uploads from resellers to specific customer accounts, etc.) as relevant notifications are received within the Dashboard.
  • Each notification lists the customer name associated with a displayed notification event.

Existing KC customer onboarding enhancements

This enhancement enables an MSP to onboard existing KC customers from within the KC console, as invoked from the MSP View, so an MSP can easily manage multiple KC customers.

The following onboarding flow is supported:

  1. After an MSP portal sign in, the MSP goes to Customer view and selects ADD CUSTOMER.
  2. The MSP will have two options for adding customers 1) Add new customers by filling in required all information or 2) Add existing KC Customer’s ID on the left box.
  3. If the customer ID is not valid or managed by another MSP, then the MSP will see an error message.
  4. The MSP submits the form to onboard the existing KC customer. The customer’s ID appears within the Customer View on MSP portal with a Pending status.
  5. An email is sent to the customer’s Super Admin informing the admin the MSP will be managing devices on the customer’s behalf (once they accept the invitation), and the Super Admin can no longer access the customer’s account.
  6. The customer must log into the console, select the link, and allow the MSP for managing their devices. The MSP provides any additional KCS information directly to the customer.
  7. KC features and functionality become active within MSP View once the customer approves the MSP.

Currently, once an existing customer is moved to the MSP portal for MSP management, then the customer will lose access to the KC portal.

Limit available Trial license seats to 5

Unlike KC, the number of available Trial license seats available to MSP is only 5, as opposed to 30 for KC.

All other rules pertaining to license expiration and notification remain the same for MSP.

Customer screen time stamp enhancements

The MSP portal’s Customers screen has been upgraded so the ADDED and MODIFIED columns display the current date and time as opposed to just the date, as was the case before this update.

This enhancement provides more granular and distinguishable event notification for customer additions and modifications that may occur twice or more in one day.

February 26, 2020 MSP Release

Initial product launch

The Samsung Knox team introduces MSP as a new service.