- *BASICS*
- The Knox Ecosystem
- White Paper
- Samsung Knox Portal
- Knox Cloud Services
- General Knox Support
- Knox Licenses
- *FOR IT ADMINS*
- Knox Admin Portal
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- How-to videos
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- Citrix Endpoint Management
- FAMOC
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Introduction
- How-to videos
- Get started
- Features
- Register resellers
- Add an admin
- Create profiles
- Google device owner support
- MDM compatibility matrices
- Device users
- Activity log
- Enroll and unenroll devices
- Configure devices
- Provide KME feedback
- Use the Knox Deployment App (KDA)
- Recover Google FRP locked devices using KME
- Role-based access control (RBAC)
- Release notes
- FAQs
- Troubleshoot
- KBAs
- On-Premise
- Knox Configure
- Mobile
- Wearables
- Shared Device
- KBAs
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQs
- Troubleshoot
- Knox Asset Intelligence
- Knox Manage
- Introduction
- How-to videos
- Get started
- Video: Getting started with Knox Manage
- Integration with Managed Service Provider
- Access Knox Manage
- Configure basic environments
- Create user accounts
- Create groups
- Create organization
- Set up devices and profiles
- Set up Knox Manage deployment with a Knox Suite license
- Manage Chromebooks
- Manage Android devices with the Android Management API
- Manage Shared iPads
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- View applications
- Add applications
- Introduction
- Add internal Android and iOS applications
- Add internal Windows applications
- Add public applications using Google Play Store
- Add public applications using iOS App Store
- Add public applications using Managed Google Play
- Add public applications using Managed Google Play Private
- Add public applications using Managed Google Play Store Private Web
- Add public applications using Microsoft Store
- Add Chrome OS applications
- Assign applications
- Introduction
- Assign internal Android and iOS apps
- Assign iOS App Store applications
- Assign Google Play applications
- Assign Managed Google Play applications
- Assign Managed Google Play Private applications
- Assign Managed Google Play public web apps
- Assign Windows applications
- Assign Chrome OS applications
- Manage applications
- Volume Purchase Program for iOS
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Knox Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQs
- KBAs
- Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQs
- KBAs
- Troubleshoot
- Knox E-FOTA On-Premises
- Legacy Knox E-FOTA products
- Knox Guard
- Introduction
- How-to video
- Get started
- Using Knox Guard
- Dashboard
- Manage devices
- Introduction
- Accept or reject devices
- Upload devices
- Delete devices
- Complete payment
- Send payment overdue notification
- Enable or disable SIM control
- Download devices as CSV
- View device log
- View device deletion log
- Start and stop blinking reminder
- Lock and unlock devices
- Update lock message
- Send relock timestamp
- Turn on/off relock reminder
- Manage policies
- Manage licenses
- Manage resellers
- Manage admins and roles
- Activity log
- Knox Deployment App
- Release notes
- FAQs
- KBAs
- Support
- Samsung Care+ for Business
- *FOR RESELLERS*
- Knox Deployment Program
- *FOR MANAGED SERVICE PROVIDERS*
- Knox MSP Program
Knox MSP 22.03 release notes — March 26, 2022
Central control of device assignments
Starting with this release, MSPs can have devices uploaded directly to Knox MSP Portal by a reseller. MSPs can then select devices and assign them to fully managed customers, making these devices visible on all of their fully managed services. This feature means that MSPs can choose which customers receive which devices, and MSPs no longer have to reach back out to the reseller with a list of IMEI/MEIDs and Customer IDs for uploading, which reduces delays and risk of error by simplifying their workflow.
Revised Knox MSP Program T&Cs
This release includes an update to the terms and conditions for Knox MSP Program. An End of Product Life term has been added, wherein Samsung will provide 6 months of prior notice before the end of life of Knox MSP Portal, and 18 months of support service after the end of the 6-month period.
Support information can be updated
This release adds a feature that allows MSPs to update their customer support information and preferences on Knox MSP Portal. This feature enables MSPs to keep their contact information up to date in case customers run into any issues that need action by the MSP.
Knox Platform for Enterprise license generation
With this release, MSPs can now generate a Knox Platform for Enterprise license for each of their fully managed customers. This can be performed on Knox MSP Portal through License Management > Add a license. This feature allows fully managed customers who don't have access to SamsungKnox.com to have a Knox Platform for Enterprise license generated for them by their MSP.
Knox Manage tenant creation
Previously, customers who haven't completed their Knox Manage registration could not have Knox Manage services migrated by an MSP.
This release allows MSPs to create a Knox Manage tenant for these customers, which makes for a more streamlined workflow when migrating customers without a Knox Manage tenant.
Updates to UI when onboarding customers
This release includes an update to the UI terminology on Knox MSP Portal when onboarding customers. The phrase no access is changed to fully managed, and full access is changed to jointly managed. These changes maintain consistency and helps avoid confusion throughout Knox MSP Portal.
What's new popup on Knox MSP
This release introduces a dismissible What's new popup which appears on the first time you log in to Knox MSP Portal after a release. The popup will show the new features and updates for Knox MSP Program from the latest release.