Menu

Navigate the MSP portal

To access the MSP portal, sign in to the Samsung Knox Dashboard, go to the Knox MSP Portal panel, and click LAUNCH.

The MSP portal utilizes a screen display and navigation structure consistent with existing Samsung Knox cloud services such as Knox Configure (KC), including a collapsible left-hand navigation tree.

Dashboard

The MSP portal utilizes the following user interface elements:

  • The top-left corner of the portal displays the name of the Samsung Knox MSP Portal to clearly differentiate Knox MSP Program from other Knox cloud services invoked using MSP.

  • The navigation pane can be collapsed at any time to maximize the portal content by clicking <.

Navigation

  • The notification bell notification bell shows how many unread Knox MSP Portal notifications you have. You can click it to open the notification center, which displays important notifications such as licenses errors and customer management alerts. You can then take action on issues that require your attention.

Notification center

  • The icon that displays the user's initials at the top, right-hand side of the portal can be selected at any time to display the MSP Customer ID, link to the Samsung Knox Dashboard, account information and preferences, and provide the option to log out of the Knox MSP Portal. You can update customer support information and edit your preferences by clicking Account info and preferences.

Profile icon

  • On the Account info and preferences page you can update your support phone number and email so that customers can contact you, even if you change your contact details. You can also add your company to the MSP directory, where you can market your Knox-related services to Samsung customers.

Account preferences

  • The footer portion of the portal, at the bottom of each MSP screen, displays links to the Samsung MSP Terms and Conditions, and Privacy Policy.

  • The supported language menu at the bottom, right-hand side, of the portal is available to supported MSP languages. These are the same languages supported by other Samsung Knox Cloud Solutions, such as Knox Configure.