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MSP device assignment

MSP device assignment allows resellers to upload devices directly to your account on the Knox MSP Portal. Afterward, you can choose which customer to move these devices to. There's no need to communicate with the reseller and provide them with a list of IMEI/MEIDs and Customer IDs for uploading, which simplifies your workflow and gives you full control over device distribution to customers.

Register a reseller

  1. Go to Resellers and then click Register Reseller.

    Resellers page

  2. Enter the Reseller ID and click Lookup.

    Register reseller

  3. If the reseller is found, click Register to register them. The next screen allows you to manage your preferences for this reseller. You can always return to this screen to change your preferences.

  4. (Optional) Select the checkbox to auto-approve all device uploads from this reseller.

Receive uploads

  1. Provide your MSP ID to your reseller. Your reseller uses your MSP ID to register you on the Reseller Portal and upload devices to your account on the Knox MSP Portal.

  2. The devices will appear in Devices > UPLOADS. Click APPROVE ALL DEVICES to approve uploads from your reseller.

    The devices will appear automatically if you selected to auto-approve uploads in reseller preferences.

Move devices

After you receive devices from your reseller, you can move devices to your customers.

To move devices to your customers:

  1. Go to Devices and click DEVICES.

  2. Select the devices you would like to move to a customer, then click ACTIONS > Move devices to customer.

    Move devices to customers

  3. Select a customer to move the devices to.

    Select customer

Devices are made available on the customer portal for each Knox service as an upload where they can be approved.

Devices that you move to a customer receive a Moved by MSP tag.

Moved by MSP tag

NOTE — If the customer has an account with the Knox Mobile Enrollment or Knox Configure services, then the upload is automatically approved for these two services. If the customer does not have these managed services then each upload needs to be approved, or you can choose to auto-approve uploads from the specific reseller who originally uploaded the devices to the MSP. If devices that originated from 2 different resellers are moved by the MSP, then 2 separate uploads are shown in the customer portal, one for each reseller.

Delete devices

To delete devices:

  1. Go to Devices and click DEVICES.

  2. Select the devices you would like to delete, then click ACTIONS > Delete devices.

    Delete devices

  3. When asked to confirm, click DELETE.

    If you delete a device, it will be removed from your Knox MSP Portal and from the Reseller Portal. If you want the devices to be added back to your Knox MSP Portal, your reseller must reupload them to your account.