Menu

Email notifications

Email communication from Samsung differs depending upon the type of customer account—that is, whether the account is ‘Full access’ or ‘No access’—or the type of action taken. Keeping that in mind, separate sets of emails are sent to the Super admin, the admin that initiated the action, or to all of the MSP admins. The following table describes these notification emails in detail:

Service

Email Type

MSP Recipients

Customer Recipients

No Access customers

All CSV downloads Admin that initiated the action No emails
Device deletion Super Admin and all Admins who have access to the customer account No emails
Uploads Super Admin and all Admins who have access to the customer account No emails
Any additional emails Super Admin and all Admins who have access to the customer account No emails

KC

Daily digests

All MSP Admins

No emails

Licensing Super Admin and all Admins who have access to the customer account No emails

QR code creation

Super Admin and Admin who initiated action

No emails

KME

QR code creation

Super Admin and Admin who initiated action

No emails

E-FOTA Licensing Super Admin and all Admins who have access to the customer account No emails

MSP related emails

Migrating, delinking, onboarding

·         MSP Super Admin

·         Admin that initiated the action

No emails

Full Access customers

 

All CSV downloads Admin that initiated the action All regular emails as if they are a standalone customer
Device deletion Super Admin and all Admins who have access to the customer account All regular emails as if they are a standalone customer
Uploads Super Admin and all Admins who have access to the customer account All regular emails as if they are a standalone customer
Any additional emails Super Admin and all Admins who have access to the customer account All regular emails as if they are a standalone customer

KC

Daily digests

All MSP Admins

All regular emails as if they are a standalone customer
Licensing Super Admin and all Admins who have access to the customer account All regular emails as if they are a standalone customer

QR code creation

Super Admin and Admin who initiated action

All regular emails as if they are a standalone customer
KME

QR code creation

Super Admin and Admin who initiated action

All regular emails as if they are a standalone customer
E-FOTA Licensing Super Admin and all Admins who have access to the customer account All regular emails as if they are a standalone customer

MSP related emails

Migrating, delinking, onboarding

·         MSP Super Admin

·         Admin that initiated the action

All regular emails as if they are a standalone customer
Share it: