Check your personal dashboard

Your personal dashboard is a useful resource to review event notifications for customers you manage.

To check the contents of your dashboard:

  1. Launch the Knox MSP Portal: Sign in to the Knox Partner Portal, and click Knox MSP portal in the navigation pane.
  2. NOTE — if you're an existing MSP user with a Knox account, sign in to My Knox to migrate your Knox MSP Program subscription to the Knox Partner Program.
  3. Select Dashboard from the left-hand navigation panel.
  4. Refer to the drop-down menu on the top, right-hand side, of the screen to select whether All customers display event notifications or just single MSP supported customer. A timestamp of the last notification updates displays directly to the right.

Notifications and side-bar in the MSP dashboard

  1. Review the following Dashboard NOTIFICATIONS information displaying for each list notification:
  • Notification title – The title of the notification event appears in bold. A green checkmark icon displays to the left of each successful event.
  • Customer name – Displays the name of the customer impacted by the listed event notification.
  • Notification description – Describes the listed event is detail, including the number of devices impacted by the event notification, and a projection of the event’s duration.
  • LOAD PREVIOUS – Select LOAD PREVIOUS to display other notifications received with an earlier timestamp. Event notifications are displayed and reloaded historically, with the most recent displaying first.