- *BASICS*
- The Knox Ecosystem
- White Paper
- Samsung Knox Portal
- Knox Cloud Services
- General Knox Support
- Knox Licenses
- *FOR IT ADMINS*
- Knox Admin Portal
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- How-to videos
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- Citrix Endpoint Management
- FAMOC
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Knox Configure
- Mobile
- Wearables
- Shared Device
- FAQ
- KBAs
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox Asset Intelligence
- Knox Manage
- Introduction
- How-to videos
- Get started
- Video: Getting started with Knox Manage
- Integration with Managed Service Provider
- Access Knox Manage
- Configure basic environments
- Create user accounts
- Create groups
- Create organization
- Set up devices and profiles
- Set up Knox Manage deployment with a Knox Suite license
- Manage Chromebooks
- Manage Android devices with the Android Management API
- Manage Shared iPads
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- View applications
- Add applications
- Introduction
- Add internal Android and iOS applications
- Add internal Windows applications
- Add public applications using Google Play Store
- Add public applications using iOS App Store
- Add public applications using Managed Google Play
- Add public applications using Managed Google Play Private
- Add public applications using Managed Google Play Store Private Web
- Add public applications using Microsoft Store
- Add Chrome OS applications
- Assign applications
- Introduction
- Assign internal Android and iOS apps
- Assign iOS App Store applications
- Assign Google Play applications
- Assign Managed Google Play applications
- Assign Managed Google Play Private applications
- Assign Managed Google Play private web apps
- Assign Windows applications
- Assign Chrome OS applications
- Manage applications
- Volume Purchase Program for iOS
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Knox Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQs
- KBAs
- Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox E-FOTA On-Premises
- Legacy Knox E-FOTA products
- Knox Guard
- Introduction
- How-to video
- Get started
- Using Knox Guard
- Dashboard
- Manage devices
- Introduction
- Accept or reject devices
- Upload devices
- Delete devices
- Complete payment
- Send payment overdue notification
- Enable or disable SIM control
- Download devices as CSV
- View device log
- View device deletion log
- Start and stop blinking reminder
- Lock and unlock devices
- Update lock message
- Send relock timestamp
- Turn on/off relock reminder
- Manage policies
- Manage licenses
- Manage resellers
- Manage admins and roles
- Activity log
- Knox Deployment App
- Release notes
- FAQ
- KBAs
- Support
- Samsung Care+ for Business
- *FOR RESELLERS*
- Knox Deployment Program
- *FOR MANAGED SERVICE PROVIDERS*
- Knox MSP Program
Administrators
This topic describes how to invite and manage MSP admins, as well as complete an msp admin invitation.
An MSP Super admin can add additional admins with different roles to their MSP account from the MSP console Administrators screen. Inviting admins in bulk is not supported, and administrative role assignments are not currently available.
To view MSP administrators:
- In your MSP portal on the left hand navigation, select Administrators.
- Review the following to determine whether the listed existing admins are sufficient to administrate the MSP tenant customers:
- NAME - Lists the name of the administrator resource assigned when the admin invitation was created or edited. When a admin name displays as a link, it cn be selected to edit the admin name and email address. The Edit administrator screen also provides the option to resend an updated invitation or revoke (cancel) a pending invitation.
- EMAIL- Lists each administrator's email address as a contact resource. This is the email address assigned to the administrator when invited or edited.
- STATUS - Displays the status of each administrator to help assess whether the administrator account is active or still pending an approval. The following STATUS states are available to MSP administrators:
- Active - Invitation email sent, and the admin has signed up to the MSP portal legitimately
- Pending - Invitation email sent, but the admin is not yet signed up
- Revoked - Invitation email sent, but the admin has not signed up, and the Super admin has revoked the invitation
- Blocked - A Super admin has blocked an active admin
Invite an admin
To invite an MSP admin:
- In your MSP portal on the left hand navigation, select Administrators.
- On the top-right, click INVITE ADMINISTRATOR button.
- Provide the following to complete an administrator invitation:
- First name— Provide the first name of the administrator resource for this invitation.
- Last name— Provide the last name of the administrator resource for this invitation.
- Email address— If this email is not already associated with a Samsung Account, the user will have to create a Samsung Account before logging in to Knox Configure. The creation of a Samsung account is required before an administrative account can be created.
- Role— A role defines the permissions an admin can have within the MSP console. See the Create a role to learn how to create a role and the permission access that can be applied.
- Customer To Manage— Select one or more customers that this admin will be managing. If you want to select all the customers, leave this as is.
- Select INVITE when completed. The newly added, but pending, administrator displays by name, with their name displaying as a link that can be selected to edit the administrator name and contact email. If necessary, select the link of a displayed admin name to from within the Administrators screen to update the admin name, email address, or resend or revoke the invitation.
Invite admins in bulk
If you want to invite a large number of admins to manage the customers, you can do so in bulk as opposed to doing so one-by-one to save time. Follow these steps to bulk invite the admins:
- In your MSP portal on the left hand navigation, select Administrators.
- On the top-right, click INVITE ADMINISTRATOR button.
- In the Invite administrator screen, click the invite multiple administrators link. It will take you to Bulk invite administrators screen.
- In the Bulk invite administrators screen, you can click Bulk action instructions in the lower left corner for detailed instructions, or click Download CSV template.
- Read the instructions in this CSV template, delete all other rows except the title row with First name, Last name, and Email address columns.
- Enter the names and email addresses of all the admins you want to invite and save the file as CSV.
- Upload the file to MSP Bulk invite administrators screen.
- Select the role that these admins will have.
- Select the customers they will manage (or leave as it is to select all the customers).
- Click INVITE.
Edit an administrator details
- In your MSP portal on the left hand navigation, select Administrators.
- Under the NAME column, click the admin account you want to edit. You can use the search bar to search for an admin name and email address.
- In the Edit administrator screen, change the First name, Last name, Role, or Customer To Manage as you want.
- Click SAVE.
Deactivate an administrator
- In your MSP portal on the left hand navigation, select Administrators.
- Under the NAME column, click the admin account you want to deactivate. You can use the search bar to search for an admin name and email address.
- In the Edit administrator screen, DEACTIVATE ACCOUNT.
- A Deactivate account confirmation dialogue appears. If this role is assigned to one or more admins, their names are displayed. The dialogue box mentions that these admins will not have any role assigned after the role deletion and will need to be assigned a new role.
- Click DEACTIVATE.