View the directory connector status

Go to Advanced > Directory Integration > Directory Service to view all the directory connector status information on the Directory Service page.

To view the detailed information of a specific directory server, click the service ID of the specific directory connector on the list.

Switching to a sync service

Sync services are a suitable replacement for all directory functionality. For information about working with the service, see Manage sync services.

To switch to sync service from directory integration:

1. Add a sync service to your Knox Manage tenant. You can skip this step if it is already added. For information, see Add sync services and Sync user information with Azure AD through Microsoft Graph API.
2. In the Knox Manage console, go to Setting > Configuration > Basic Configuration > Authentication.
   • Select Manual as the User Authentication Settings.
   • In the Authenticator field, select GlobalLdapServiceAuthenticator.
3. On the Set Policy page, update the User Information Input Method and User Certificate Input Method fields as follows:

   Android Enterprise platform

   Policy group	Field values
   Wi-Fi	Security Type: 802.1xEAP User Information Input Method: Connector Interworking User Certificate Input Method: Connector Interworking
   Certificate	User Certificate Input Method: Connector Interworking

   Android Management API (AMAPI) platform

   Policy group	Field values
   Wi-Fi	Security Type: 802.1xEAP User Information Input Method: Connector Interworking

   Android Legacy platform

   Policy group	Field values
   Wi-Fi	Security Type: 802.1xEAP User Information Input Method: Connector Interworking User Certificate Input Method: Connector Interworking
   Exchange	User Information Input Method: Connector Interworking User Certificate Input Method: Connector Interworking
   Knox VPN	User Information Input Method: Connector Interworking User Certificate Input Method: Connector Interworking
   VPN	User Information Input Method: Connector Interworking
   Certificate	User Certificate Input Method: Connector Interworking

   Knox Workspace

   Policy group	Field values
   Exchange ActiveSync	User Information Input Method: Connector Interworking User Certificate Input Method: Connector Interworking
   Email Account	User Information Input Method: Connector Interworking
   Knox VPN	Authentication Method: Certificate-based Authentication User Information Input Method: Connector Interworking User Certificate Input Method: Connector Interworking
   	Authentication Method: CAC-based Authentication User Information Input Method: Connector Interworking User Certificate Input Method: Connector Interworking
   Certificate	User Certificate Input Method: Connector Interworking

   iOS and iPadOS platforms

   Policy group	Field values
   Wi-Fi	Security Type: Enterprise Wep > Authentication Tap User Information Input Method: Connector Interworking User Certificate Input Method: Connector Interworking
   	Security Type: Enterprise WPA/WPA2 > Authentication Tap User Information Input Method: Connector Interworking User Certificate Input Method: Connector Interworking
   	Security Type: For all enterprises > Authentication Tap User Information Input Method: Connector Interworking

   Windows platform

   Policy group	Field values
   Exchange	User Certificate Input Method: Connector Interworking

4. Go to Advanced > Directory Integration > Directory Service and delete all services listed on the Directory Service page.