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View details of a device

From the list of devices on the Device page, you can select a device to view its details. Once selected, you will be taken to the Device Detail page, where you can inspect all information that KM stores about the device.

NOTE — Starting with the KM 21.1 release, if the default country code is set to South Korea, IT admins now need to provide a reason for downloading data.

Summary area

The summary area at the top of the page contains high-level information about the device, such as its deployment type, connection status, model name, hardware info and identifiers, and the assigned user.

NOTE — An employee-owned device with a Work Profile running Android 12 and higher does not share its IMEI/MEID hardware identifier with KM. Instead, KM associates it with a unique enrollment identifier, which the IMEI/MEID field on this page will use. This identifier persists across re-deployments.

  • User Name > Detail — Takes you to the User Detail page, where you can view the device user's profile.
  • See History — View the KM's enrollment and provisioning history of the device.

Security tab

The Security tab shows the device's detailed security status.

  • Knox Manage Agent Policy > Detail — View the policies of the device's KM agent.

Device Information tab

The Device Information tab shows the device's detailed information.

  • Detail — Display additional device information at the bottom of the page.

Network tab

The Network tab shows the device's detailed network status such as Wi-Fi and SIM information.

NOTE — The Wi-Fi Transfer Data and Network Transfer Data fields do not appear on Android 10 or higher devices.

Application tab

The Application tab shows the applications installed, assigned or controlled to the selected device. In the Application tab, the following tabs are additionally provided.

Application tab Description
Installed Application

View the information of the installed applications to the device. The following function buttons are available:

  • Sync Installed App List — Update the installed application list.
  • Install or Update — Select the application to install on the device or to update if it is already installed.
  • Export to CSV — Download a list of applications as a CSV file.

Sync and view app feedback.

Android app developers have the option of implementing app feedback, which are logs concerning the app's status that can be delivered to a UEM. These logs differ from device and audit logs in that they concern deployment information about the app, such as sync errors and the actual state of settings modified by a managed configuration. In the Android Enterprise environment, automatic syncing of app feedback is limited.

The following app feedback functions are available:

  • Sync Feedback — Pulls the app's feedback from Google's servers to KM, so you can view it on the KM console. Applicable to Android Enterprise and Android Management API apps.
  • Force Upload Feedback — Pushes the app's feedback from the device to Google's servers. Applicable to Android Enterprise apps. Android Management API apps automatically submit app feedback to Google, so this button isn't available for them.
  • View Feedback (next to an app) — Review the history of feedback sync events for the app.
Assigned Application View the information of the assigned applications to the device.
Controlled Application View the information of the controlled applications to the device.

Profile tab

The Profile tab shows the detailed information on the profile and policies assigned to the selected device.

Content tab

The Content tab shows the list of the content files assigned to the selected device.

Group / Organization tab

The Group / Organization tab shows the detailed information on the groups and organizations that the selected device belongs to.

  • Detail (Group) — Move to the Group Detail page for the selected group. For more information on the Group Detail page, see View a group's details.
  • Detail (Organization) — Move to the Organization Detail page for the selected organization. For more information on the Organization Detail page, see View an organization's details.

Command History tab

The Command History tab shows the history of device commands sent to the selected device. You can also view the detailed information on the audit events for each device command.

NOTE — Starting with KM 21.1, if the default country code is set to South Korea, IT admins now need to provide a reason for downloading data.
  • See Audit Event — View in detail the audit events that occurred while completing a device command.

The following function buttons are available:

Function button Description
Device Log Download the device logs.
Re-Request Re-request the requested device command on the list.

Function buttons in the footer

You can perform specific functions to the devices using the function buttons in the footer.

The following function buttons are available:

Function button Description
Back Return to the device list.
Audit Log View the audit log details for the selected device. For more information, see Viewing audit logs.
Manage Tag Add new tags to the selected devices.
Knox Remote Support Remotely control the selected device with the Knox Remote Support Web Viewer on your web browser. For more information, see Knox Remote Support introduction.