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Use Android zero-touch enrollment

Zero-touch enrollment allows you to quickly and easily enroll a large number of company-owned Android devices. After a device is registered with zero-touch, it automatically enrolls when the device user connects to the Internet and logs in to the KM agent. If you factory reset a device enrolled by zero-touch, the KM agent will automatically reinstall and the device will re-enroll in KM.

Zero-touch enrollment provides the following advantages:

  • Enrolls a large number of devices in bulk without having to manually enroll each device.
  • Allows a device to automatically install the KM agent after a factory reset.
  • Prevents an unauthorized device from joining your EMM environment.
  • Allows resellers to add devices to your zero-touch enrollment account.

For devices running Android 11 and higher, KM now supports a new device provisioning method that lets the device user choose the device's mode, depending upon whether the device is for work use only or a mix of work and personal use.

NOTE — KM still supports all the older provisioning methods that were available until the Android 10 release.

To enroll devices using zero-touch enrollment, complete the following steps.

Zero-touch enrollment flow

Before you use zero-touch enrollment

To use zero-touch enrollment properly, you should:

  • Make sure that the devices are compatible with zero-touch enrollment. All devices running Android 9 and higher support zero-touch. For devices running earlier versions of Android, you should verify their compatibility by checking with your zero-touch reseller or device manufacturer.
  • Prepare a device from a zero-touch reseller partner.
  • Sign up for an enterprise Google account. A personal Gmail account cannot be used. To create a Google account for enterprise use, go to Create your Google account.
  • Link your zero-touch account to KM to speed up registration.
  • Before enrolling a device in Fully Managed mode, make sure it is running Android 5 and higher. For more information about Android Enterprise, see the Android home page.

To link your zero-touch account to your KM tenant:

Normally, you would perform all zero-touch-related tasks on the Google admin portal. To provide a more productive and smoother experience, KM allows you to link your zero-touch account with your KM tenant, which lets you perform several tasks from the KM console:

  • View account details at a glance
  • Add more or remove zero-touch accounts
  • Navigate directly to the zero-touch device list

To link your zero-touch account with KM:

  1. On the KM console, go to Device Enrollment > Zero-Touch.
  2. Under Link your zero-touch account to your EMM provider, click Next.
  3. Select one or more zero-touch accounts associated with the Google account to link, then click Link.
  4. Click Next on the confirmation screen.

Log in to the zero-touch enrollment portal

On the KM console

After your zero-touch account is linked to KM, you can log in and manage the account through the KM console.

To log in the zero-touch enrollment portal on the KM console:

  1. On the KM console, go to Device Enrollment > Zero-Touch.
  2. Submit your enterprise Google account credentials.

After you log in to your enterprise Google account on KM, you can view the account details, add or remove zero-touch accounts, and follow the link to view the registered zero-touch devices. If you need to perform other tasks, you should access your zero-touch settings from the Google admin console.

On the Google admin console

To log in to the zero-touch enrollment portal on the Google admin console:

  1. Go to the zero-touch enrollment portal.
  2. Submit your enterprise Google account credentials.

After you log in to the zero-touch enrollment portal, the following pages are available:

  • Configurations — Create, modify, and delete KM configurations.
  • Devices — Displays the registered device list. You can assign and apply the KM configurations to the selected devices on the list.
  • Users — Add, modify, and delete users who can access and manage the portal.
  • Resellers — Add resellers to share your account with multiple resellers.

Create a KM configuration

To create a KM configuration:

  1. On the zero-touch enrollment portal, go to Configurations.
  2. Click add. The Add a new configuration window opens.
  3. Fill the fields:
    • Configuration name — Enter a configuration name.
    • EMM DPC — Select Samsung Knox Manage from the EMM DPC dropdown list.
    • DPC extras — Enter Samsung Knox Manage DPC extras:

      {
          "android.app.extra.PROVISIONING_LEAVE_ALL_SYSTEM_APPS_ENABLED":true,
          "android.app.extra.PROVISIONING_ADMIN_EXTRAS_BUNDLE":
          {
              "ServerUrl": "Your Server Url",
              "TenantId": "Your Knox Manage Tenant ID",
              "TenantType": "M",
              "Method": "ZeroTouch"
          }
      }

      The ServerURL of your applicable region is as follows:

      RegionDomain
      Asiahttps://ap01.manage.samsungknox.com/emm
      Asia (India only)https://ap02.manage.samsungknox.com/emm
      UShttps://us01.manage.samsungknox.com/emm
      EUhttps://eu01.manage.samsungknox.com/emm
    • Company Name — Enter the name of your enterprise. It will display on the user's device during enrollment.
    • Support email address — Enter your enterprise IT admin email address. This address is shown on the user's device during enrollment, and it can be used to contact your IT admin in case of any enrollment issues.
    • Support phone number — Enter your enterprise IT support phone number. This number is shown on the user's device during enrollment, and it can be used to contact your IT admin in case of any enrollment issues.
    • Custom message (optional) — Enter a message to show on the device screen during enrollment.
  4. Click Add to create the new KM configuration.

Assign a KM configuration to zero-touch devices

After zero-touch reseller partners have registered devices in the zero-touch enrollment portal, you can assign the newly created KM configurations to the devices either individually or in bulk with a CSV file.

Individual assignment

To assign a KM configuration to a device individually:

  1. On the zero-touch enrollment portal, go to Devices.
  2. Select the devices to which configurations are to be applied to on the device list, and then, under Configuration, select a KM configuration.

Bulk assignment

To assign a KM configuration to multiple devices at once:

  1. On the zero-touch enrollment portal, go to Devices.
  2. Click upload > Download results as .csv and save it to your local file system.
  3. Open the CSV file with a text editor and fill the following fields:
    FieldExample valueDescription
    modemtypeIMEIThis field should be always set to IMEI in uppercase letters.
    modemid123456789012347Enter the IMEI number of the device.
    serialABcd1235678Enter the serial number of the device.
    modelVM1AEnter the model name of the device.
    manufacturerGoogleEnter the name of the device manufacturer.
    ProfiletypeZERO_TOUCHThis field should always be set as ZERO_TOUCH in uppercase letters.
    Profileid54321Enter the ID of the KM configuration you want to apply to the device. To view the configuration's ID, check the ID column on the Configurations page. To remove the device from zero-touch enrollment, enter 0.
  4. Go to the Devices page, then click upload > Upload batch configurations. A file dialog opens. Select the modified CSV file.

The devices in the CSV file are assigned to the chosen KM configuration.

Enroll a zero-touch device

After the KM configuration is assigned to a zero-touch device, in order to enroll it you must first install KM and sign in with a KM account.

To enroll a zero-touch device:

  1. Ensure the device is factory reset.
  2. Turn on the device, and then tap Start on the welcome screen.
  3. On the Connect to mobile network screen, insert a sim card or tap Skip.
  4. Tap an available Wi-Fi network to connect to it. The device checks for updates.
  5. On the Set up your device screen, read the privacy policy of KM and Google, and then tap Accept & continue. The device contacts the KM server.
  6. On the Google Services screen, tap Accept. The KM agent installs and launches.
  7. On the Sign in with your Samsung Knox Manage Account screen, enter a KM user ID and password, and then tap SIGN IN.
  8. On the KM terms and agreements screen, read the terms of use, privacy policy, and end-user license agreement, tap the check box next to Agree all, and then tap NEXT.
  9. On the Display over other apps page, if required, tap All display over other.

The device is registered and enrolled in KM.

Delete devices from the zero-touch enrollment portal

If you need to transfer ownership of a device, you can delete devices one at a time from the zero-touch enrollment portal.

To delete a device from the zero-touch enrollment portal:

  1. On the zero-touch enrollment portal, go to Devices.
  2. On the Devices page, select the device you want to remove, and then click DEREGISTER.
  3. In the Deregister device? window, click DEREGISTER to delete the devices from the zero-touch enrollment portal.

After you delete a device, if you want to re-register it to the zero-touch enrollment portal, you must contact your reseller. If you need to temporarily exclude a device from the zero-touch enrollment portal, consider removing its KM configuration.