- *BASICS*
- The Knox Ecosystem
- White Paper
- Samsung Knox Portal
- Knox Cloud Services
- General Knox Support
- Knox Licenses
- *FOR IT ADMINS*
- Knox Admin Portal
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- How-to videos
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- Citrix Endpoint Management
- FAMOC
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Introduction
- How-to videos
- Get started
- Features
- Register resellers
- Add an admin
- Create profiles
- Google device owner support
- MDM compatibility matrices
- Device users
- Activity log
- Enroll and unenroll devices
- Configure devices
- Provide KME feedback
- Use the Knox Deployment App (KDA)
- Recover Google FRP locked devices using KME
- Role-based access control (RBAC)
- Release notes
- FAQs
- Troubleshoot
- KBAs
- On-Premise
- Knox Configure
- Mobile
- Wearables
- Shared Device
- KBAs
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQs
- Troubleshoot
- Knox Asset Intelligence
- Knox Manage
- Introduction
- How-to videos
- Get started
- Video: Getting started with Knox Manage
- Integration with Managed Service Provider
- Access Knox Manage
- Configure basic environments
- Create user accounts
- Create groups
- Create organization
- Set up devices and profiles
- Set up Knox Manage deployment with a Knox Suite license
- Manage Chromebooks
- Manage Android devices with the Android Management API
- Manage Shared iPads
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- View applications
- Add applications
- Introduction
- Add internal Android and iOS applications
- Add internal Windows applications
- Add public applications using Google Play Store
- Add public applications using iOS App Store
- Add public applications using Managed Google Play
- Add public applications using Managed Google Play Private
- Add public applications using Managed Google Play Store Private Web
- Add public applications using Microsoft Store
- Add Chrome OS applications
- Assign applications
- Introduction
- Assign internal Android and iOS apps
- Assign iOS App Store applications
- Assign Google Play applications
- Assign Managed Google Play applications
- Assign Managed Google Play Private applications
- Assign Managed Google Play public web apps
- Assign Windows applications
- Assign Chrome OS applications
- Manage applications
- Volume Purchase Program for iOS
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Knox Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQs
- KBAs
- Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQs
- KBAs
- Troubleshoot
- Knox E-FOTA On-Premises
- Legacy Knox E-FOTA products
- Knox Guard
- Introduction
- How-to video
- Get started
- Using Knox Guard
- Dashboard
- Manage devices
- Introduction
- Accept or reject devices
- Upload devices
- Delete devices
- Complete payment
- Send payment overdue notification
- Enable or disable SIM control
- Download devices as CSV
- View device log
- View device deletion log
- Start and stop blinking reminder
- Lock and unlock devices
- Update lock message
- Send relock timestamp
- Turn on/off relock reminder
- Manage policies
- Manage licenses
- Manage resellers
- Manage admins and roles
- Activity log
- Knox Deployment App
- Release notes
- FAQs
- KBAs
- Support
- Samsung Care+ for Business
- *FOR RESELLERS*
- Knox Deployment Program
- *FOR MANAGED SERVICE PROVIDERS*
- Knox MSP Program
Set the APN certificate (iOS only)
Apple Push Notification service (APNs) is required to control iOS devices with Knox Manage. An APNs certificate is valid for one year. If the certificate is expired, you cannot send device commands to iOS devices. For more information about APNs, see https://developer.apple.com/library/content/documentation/NetworkingInternet/Conceptual/RemoteNotificationsPG/APNSOverview.html.
To activate APNs, you must register an APNs certificate. The APNs certificate registration requires three actions:
Step | Action |
1 | Receive a Certificate Signing Request (CSR) file from the Admin Portal. |
2 | Receive an APNs certificate from Apple. |
3 | Upload the certificate to the Admin Portal. |
To register an APNs certificate, complete the following steps:
- Navigate to Setting > iOS > APNs Setting.
- On the “APNs Setting” page, click Generate Request at the bottom of the page. A signed CSR file is downloaded to your device.
- Visit the Apple Push Certificate Portal (https://identity.apple.com/pushcert) and sign in using your Apple account.
- Click Create a Certificate.
- Read and accept the terms of use.
- On the “Create a New Push Certificate” page, click Choose File.
- Select the downloaded CSR file and click Upload.
- On the “Confirmation” page, click Download. The APNs certificate is downloaded to your device as a PEM file.
- On the “APNs Setting” page of the Admin Portal, click Upload APNs Certificate.
- In the “Upload APNs Certificate” window, click
and select the downloaded PEM file. In the Apple ID field, enter your business Apple ID.
- Click Save.
- You can download the registered APNs certificate by clicking Download APNs Certificate.
- If you have issued an APNs certificate with an external CSR file, you can import the certificate by clicking Import APNs Certificate.
Renewing an APNs certificate
The existing APNs certificate can be renewed before the expiration date. The renewal process is same as the process for new registration.
When renewing the existing APNs certificate, you must use the same Apple ID that you used to create the certificate. Users do not need to reinstall the Knox Manage Agent after certificate renewal.
The existing APNs certificate can be renewed before the expiration date. It is necessary to renew the APNs certificate every year.
To renew an APNs certificate, complete the following steps:
- Check the expiration date on the APNs Setting page. If this expiration date is close, you need to renew the APNs certificate.
- At the bottom of the page, click Generate Request. A signed CSR file is downloaded on your computer.
- Visit the Apple Push Certificate Portal and sign in using your Apple account. You must use the same Apple ID that you used to create the certificate.
- Make sure the details of the selected certificate matches the renewed certificate from the KM Admin Portal, and click Renew. To find information about the Subject DN, click the i icon next to the Renew button on the list.
- Go to the Renew Push Certificate page, click Choose File.
- Select the downloaded CSR file and click Upload.
- On the Confirmation page, click Download. The APNs certificate is downloaded to your computer as a PEM file.
- On the KM admin portal, go to the APNs Setting page, click Upload APNs Certificate.
- On the Upload APNs Certificate screen, click
and select the downloaded PEM file. In the Apple ID field, enter your business Apple ID.
- Click Save.