- *BASICS*
- The Knox Ecosystem
- Samsung Knox Portal
- Knox Cloud Services
- General Knox Support
- Knox Licenses
- *FOR IT ADMINS*
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- White paper
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Introduction
- Get started
- Features
- Register resellers
- Add an admin
- Create profiles
- Google device owner support
- MDM compatibility matrices
- Device users
- Activity log
- Enroll and unenroll devices
- Configure devices
- Provide KME feedback
- Use the Knox Deployment App (KDA)
- Recover Google FRP locked devices using KME
- Role-based access control (RBAC)
- Release notes
- FAQs
- Troubleshoot
- KBAs
- Knox Configure
- Mobile
- Wearables
- Shared Device
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQs
- Troubleshoot
- Knox Manage
- Introduction
- How-to videos
- Get started
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- FAQs
- KBAs
- Knox E-FOTA
- Introduction
- White paper
- Knox E-FOTA One
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQs
- Troubleshoot
- KBAs
- Migrate from Knox E-FOTA Advanced to Knox E-FOTA One
- Knox E-FOTA Advanced
- Knox E-FOTA on MDM
- Samsung Care+ for Business
- *FOR RESELLERS*
- Knox Deployment Program
- *FOR MANAGED SERVICE PROVIDERS*
- Knox MSP Program
Set the APN certificate (iOS only)
Apple Push Notification service (APNs) is required to control iOS devices with Knox Manage. An APNs certificate is valid for one year. If the certificate is expired, you cannot send device commands to iOS devices. For more information about APNs, see https://developer.apple.com/library/content/documentation/NetworkingInternet/Conceptual/RemoteNotificationsPG/APNSOverview.html.
To activate APNs, you must register an APNs certificate. The APNs certificate registration requires three actions:
Step | Action |
1 | Receive a Certificate Signing Request (CSR) file from the Admin Portal. |
2 | Receive an APNs certificate from Apple. |
3 | Upload the certificate to the Admin Portal. |
To register an APNs certificate, complete the following steps:
- Navigate to Setting > iOS > APNs Setting.
- On the “APNs Setting” page, click Generate Request at the bottom of the page. A signed CSR file is downloaded to your device.
- Visit the Apple Push Certificate Portal (https://identity.apple.com/pushcert) and sign in using your Apple account.
- Click Create a Certificate.
- Read and accept the terms of use.
- On the “Create a New Push Certificate” page, click Choose File.
- Select the downloaded CSR file and click Upload.
- On the “Confirmation” page, click Download. The APNs certificate is downloaded to your device as a PEM file.
- On the “APNs Setting” page of the Admin Portal, click Upload APNs Certificate.
- In the “Upload APNs Certificate” window, click
and select the downloaded PEM file. In the Apple ID field, enter your business Apple ID.
- Click Save.
- You can download the registered APNs certificate by clicking Download APNs Certificate.
- If you have issued an APNs certificate with an external CSR file, you can import the certificate by clicking Import APNs Certificate.
Renewing an APNs certificate
The existing APNs certificate can be renewed before the expiration date. The renewal process is same as the process for new registration.
When renewing the existing APNs certificate, you must use the same Apple ID that you used to create the certificate.
NOTE—Users do not need to reinstall the Knox Manage Agent after certificate renewal.