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Service history

View the history of device commands or emails/messages sent from the Admin Portal.

Viewing device command history

To view the device command logs by each user or device, complete the following steps:

1. Navigate to History > Device Command History.

2. Enter a request date and a user or device name, and then click Search.

3. Click a device command.

4. View the device command history.

  • If you click Detail in the row of a log, you can view the following information.

Item

Description

Process

  • Request History: Detailed request of the audit event
  • Result Code: The audit event result and its code
  • Result History: Detailed result of the audit event. When you change a policy in the Admin Portal, a new event is recorded in the profile category. E.g.) When an Android policy is changed, all policy events to be saved in the request history of “Save General Policy” are displayed.

Log Data

This information appears only for the following audit events.

  • The Server type: Agent Request to lock screen (Device → Server), Agent Request to unlock device (Device → Server), Agent Request for work report (Device → Server), Handle multiple devices by sending device control
  • The Device type: Device Lock/Unlock History

To view the device command logs by each group or organization, complete the following steps:

1. Navigate to Service Overview > History > Group Command History.

2. Enter a request date and a group ID or organization name, and then click Search.

3. Click a group or organization name.

4. View the device command history.

Viewing message history

View the history of sent emails and text messages.

  • Emails are sent through the SMTP email delivery service. Knox Manage only tracks whether an email has been sent successfully to the SMTP server. The recipient’s receipt of the email is unknown.
  • For text messages, Knox Manage only tracks whether a message has been sent. Whether the message was received is unknown.

To view the emails or messages you have sent to users, complete the following steps:

1. Navigate to History > Send Message History.

2. Enter a log period and a receiver ID, email address, or mobile number, and then click Search.

3. View the email and/or message history.

  • To view the content of an email or message, click the email or message subject.
  • When “Success” appears in the Server Transmission Result column, it only indicates that the email has been sent successfully to the SMTP server, and the message has been sent from the Admin Portal. When “Failed” appears in this column, you can check the failure cause in the “Log Details” window.
  • In the Sender column, the email sender account ID or the phone number of the outgoing text message is displayed.
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