- Basics
- About Knox
- Knox licenses
- Knox white paper
- Sign up for Samsung Knox
- Latest release notes
- General Knox FAQ
- General Knox KBAs
- Submit a support ticket
- User Acceptance Testing
- For IT admins
- Knox Admin Portal
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- How-to videos
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- Citrix Endpoint Management
- FAMOC
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Knox Configure
- Mobile
- Wearables
- Shared Device
- FAQ
- KBAs
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox Asset Intelligence
- Knox Manage
- Introduction
- How-to videos
- Get started
- Video: Getting started with Knox Manage
- Integration with Managed Service Provider
- Access Knox Manage
- Configure basic environments
- Create user accounts
- Create groups
- Create organization
- Set up devices and profiles
- Create a new profile
- Assign profiles to groups and organizations
- Enroll devices
- Shared Android device quickstart
- Non-shared Android device enrollment quickstart
- Android Management API device enrollment quickstart
- Apple User Enrollment quickstart
- View device information
- Apply profiles to organizations
- Set up Knox Manage deployment with a Knox Suite license
- Manage Chromebooks
- Manage Android devices with the Android Management API
- Manage Shared iPads
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Knox Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQ
- KBAs
- Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox E-FOTA On-Premises
- Legacy Knox E-FOTA products
- Knox Guard
- Introduction
- How-to video
- Get started
- Using Knox Guard
- Dashboard
- Manage devices
- Device management
- Accept or reject devices
- Upload devices
- Delete devices
- Complete device management
- Send notifications
- Enable or disable SIM control
- Download devices as CSV
- View device log
- View device deletion log
- Start and stop blinking reminder
- Lock and unlock devices
- Update lock message
- Send relock timestamp
- Turn on/off relock reminder
- Manage policies
- Manage licenses
- Manage resellers
- Manage admins and roles
- Activity log
- Knox Deployment App
- Release notes
- FAQ
- KBAs
- Support
- Open API reference
- Samsung Care+ for Business
- For Knox Partners
- Knox Deployment Program
- Knox MSP Program
Service history
View the history of device commands or emails/messages sent from the Admin Portal.
Viewing device command history
To view the device command logs by each user or device, complete the following steps:
1. Navigate to History > Device Command History.
2. Enter a request date and a user or device name, and then click Search.
3. Click a device command.
4. View the device command history.
- If you click Detail in the row of a log, you can view the following information.
Item |
Description |
---|---|
Process |
|
Log Data |
This information appears only for the following audit events.
|
To view the device command logs by each group or organization, complete the following steps:
1. Navigate to Service Overview > History > Group Command History.
2. Enter a request date and a group ID or organization name, and then click Search.
3. Click a group or organization name.
4. View the device command history.
Viewing message history
View the history of sent emails and text messages.
- Emails are sent through the SMTP email delivery service. Knox Manage only tracks whether an email has been sent successfully to the SMTP server. The recipient’s receipt of the email is unknown.
- For text messages, Knox Manage only tracks whether a message has been sent. Whether the message was received is unknown.
To view the emails or messages you have sent to users, complete the following steps:
1. Navigate to History > Send Message History.
2. Enter a log period and a receiver ID, email address, or mobile number, and then click Search.
3. View the email and/or message history.
- To view the content of an email or message, click the email or message subject.
- When “Success” appears in the Server Transmission Result column, it only indicates that the email has been sent successfully to the SMTP server, and the message has been sent from the Admin Portal. When “Failed” appears in this column, you can check the failure cause in the “Log Details” window.
- In the Sender column, the email sender account ID or the phone number of the outgoing text message is displayed.