- *BASICS*
- The Knox Ecosystem
- Samsung Knox Portal
- Knox Cloud Services
- General Knox Support
- Knox Licenses
- *FOR IT ADMINS*
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- White paper
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Introduction
- Get started
- Features
- Register resellers
- Add an admin
- Create profiles
- Google device owner support
- MDM compatibility matrices
- Device users
- Activity log
- Enroll and unenroll devices
- Configure devices
- Provide KME feedback
- Use the Knox Deployment App (KDA)
- Recover Google FRP locked devices using KME
- Role-based access control (RBAC)
- Release notes
- FAQs
- Troubleshoot
- KBAs
- Knox Configure
- Mobile
- Wearables
- Shared Device
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQs
- Troubleshoot
- Knox Manage
- Introduction
- How-to videos
- Get started
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- FAQs
- KBAs
- Knox E-FOTA
- Introduction
- White paper
- Knox E-FOTA One
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQs
- Troubleshoot
- KBAs
- Migrate from Knox E-FOTA Advanced to Knox E-FOTA One
- Knox E-FOTA Advanced
- Knox E-FOTA on MDM
- Samsung Care+ for Business
- *FOR RESELLERS*
- Knox Deployment Program
- *FOR MANAGED SERVICE PROVIDERS*
- Knox MSP Program
Renew an expired license
When Knox Manage and KWS licenses expire, end users are not able to access Knox Manage or use Knox Workspace on their mobile devices. Existing policies continue to be applied. IT admins can still access the Knox Manage admin portal but they can only unenroll devices and update the license.
View the following table to see what happens in detail when licenses expire:
Case |
Description |
|
Knox Manage license expired |
Admin Portal |
|
User device |
|
|
Knox Suite license expired |
Admin Portal |
|
User device |
|
|
Knox Manage and Knox Workspace licenses expired |
Admin Portal |
|
User device |
|
Licenses can be renewed on a monthly, yearly, or biennial basis through validity period extensions or renewal contracts. The license information can be updated via the following methods:
-
Automatic updates once daily for applied licenses via Knox Manage and SLM server scheduling (default)
-
Automatic updates via scheduler by tenant (Setting > Configuration > Profile Update Schedule)
-
Manual update (Device > select device > Device Command > Knox Manage > Update License)
E-FOTA licenses cannot be renewed in the following cases:
- When the E-FOTA firmware update type is set to Force and the end date in the update schedule is set later than the current date
- When an E-FOTA group is assigned in Advanced > E-FOTA Management.
Renew a license in all assigned devices
To renew an existing license and update all assigned devices, complete the following steps:
-
Navigate to Setting > License.
-
Click the checkbox for the license you want to renew and click Modify.
-
In the “Modify License” window, enter the new license key and click
.
The license will be verified and its detailed information will appear at the bottom of the window.
-
Click Save.
Renew a license in selected devices
To renew an existing license in selected devices, complete the following steps:
-
Navigate to Device.
-
Click the checkbox for the device you want to renew and click Update License.