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Renew an expired license

When Knox Manage and KWS licenses expire, end users are not able to access Knox Manage or use Knox Workspace on their mobile devices. Existing policies continue to be applied. IT admins can still access the Knox Manage admin portal but they can only unenroll devices and update the license.

View the following table to see what happens in detail when licenses expire:

Case

Description

Knox Manage license expired

Admin Portal
  • A pop-up alert notifies the user of license expiration.
  • Device controls are restricted.
  • Available device commands: Unenroll service, Update license, Collect audit logs, Collect logs, and Collect diagnosis information

User device
  • Access to the Knox Manage service is restricted.
  • The existing policies still apply.

Knox Suite license expired

 Admin Portal
  • A pop-up alert notifies the user of license expiration.
  • Device controls are restricted.
  • Available device commands: Unenroll service, Update license, Collect audit logs, Collect logs, and Collect diagnosis information
User device
  • Access to the Knox Manage service is restricted.
  • The existing policies still apply.

Knox Manage and Knox Workspace licenses expired

Admin Portal
  • Device controls and Knox Workspace management are unavailable.
  • You may only unenroll devices. When you unenroll devices, Knox Workspace is deleted from them.

User device
  • Access to the Knox Manage service is restricted.
  • The existing policies still apply.
  • Knox Workspace is locked and becomes unusable.

Licenses can be renewed on a monthly, yearly, or biennial basis through validity period extensions or renewal contracts. The license information can be updated via the following methods:

  • Automatic updates once daily for applied licenses via Knox Manage and SLM server scheduling (default)

  • Automatic updates via scheduler by tenant (Setting > Configuration > Profile Update Schedule)

  • Manual update (Device > select device > Device Command > Knox Manage > Update License)

E-FOTA licenses cannot be renewed in the following cases:

  • When the E-FOTA firmware update type is set to Force and the end date in the update schedule is set later than the current date
  • When an E-FOTA group is assigned in Advanced > E-FOTA Management.