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Knox Remote Support introduction

KM includes a remote support feature that lets IT admins control devices remotely. Knox Remote Support provides improved network service by dynamically changing the data size according to the network conditions using the QoS method and sending data to devices. Knox Remote Support is available on WP-C devices that have SMS from a provider. When a WP-C device calls the Knox Remote Support Agent, SMS delivery is used instead of the default push service.

Knox Remote Support overview

The Knox Remote Support Web Viewer is a tool available from the KM console that provides you with remote interactive control of an enrolled device through the web browser.

The Knox Remote Support Agent is an app on the device that provides a secure connection to the Knox Remote Support server, enabling remote support sessions.