Remote Support introduction

KM includes a Remote Support feature that lets IT admins control devices remotely. The Remote Support feature provides improved network service by dynamically changing the data size according to the network conditions using the QoS method and sending data to devices. Remote support is available in WP-C devices using SMS. When a WP-C device calls the Remote Support Agent, SMS delivery is used instead of the default push service.

The following components are required to use Remote Support:

  1. Remote Support Viewer (RS Viewer)—Shows the user’s device screen on an administrator’s computer, using either Google Chrome or Mozilla Firefox browsers.
    NOTE—The Windows app based Remote Support Viewer is currently still available, but will be deprecated soon.
  2. Remote Support Application (RS App)—Receives remote support on the user’s device.
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