Register a single user account

To register a single user account directly in the Admin Portal, complete the following steps:

NOTE—In accordance with each country or region's privacy policies, be sure to notify the administrator or obtain consent before registering.
  1. Navigate to User.

  2. On the “User” page, click Add.

  3. On the “Add User” page, enter the following user information:

    • User ID: Enter a user ID to log in to Knox Manage with for device enrollment.

    • Password: Enter a password between 8 and 30 characters.

      Click the check box next to Reset after sign-in to allow users to change their password when they first logged in.

    • Confirm Password: Repeat the password.

    • User Name: Enter the user’s full name.

    • Email: Enter the user’s email address.

    • Mobile Number: Select the country number and enter the user’s mobile number to send the URL address for device enrollment via SMS.

    • User Group / Organization: Click Select, and in the “Select User Group / Organization” window, select the user group on the User Group tab and the organization on the Organization tab.

      NOTE— If you do not select an organization, the user will automatically belong to the “Undefined” organization.

    • License: Select the license type to be used for this user—Knox Suite or Knox Manage. Select Knox Suite if you have a Knox Suite license and you want to use the same license to enroll this user’s device to other Knox services included in Knox Suite.

      NOTE— With a Knox Suite license, only one license seat is consumed by each device (IMEI) regardless of how many Knox services (in Knox Suite) that device is enrolled in.

    • Android Manage Type: Select the Android enrollment type among Android Legacy, Android Enterprise, or Follow Organization’s Type. If you select the Android Enterprise type, then you can also select whether to apply a Fully Managed with Work Profile profile type to the device.

      NOTE—The user’s Android manage type takes a higher priority than the organization’s Android manage type. Even if you move the user to a different organization, the Android enrollment type set for the users still applies to the users.

    • AD/LDAP Sync: Allow the creating of user accounts from the AD/LDAP system. If AD/LDAP Sync is selected, the existing user information will be synchronized from the AD/LDAP system and registered to the Admin Portal.

      NOTE—To create AD/LDAP user accounts, you must connect AD/LDAP directory services with Knox Manage and add a sync service. For more information about adding a sync services, see Adding sync services.

    • Tag: Click Add, and in the “Add Tag” window, enter new tags to add.
  4. Click Save & Request Enrollment to save the user account and send an installation guide to help users enroll their devices.

    Click Save to create the user account and not send an installation guide to the user.

  5. In the “Save User” window, click OK.

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