- *BASICS*
- The Knox Ecosystem
- White Paper
- Samsung Knox Portal
- Knox Cloud Services
- General Knox Support
- Knox Licenses
- *FOR IT ADMINS*
- Knox Admin Portal
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- How-to videos
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- Citrix Endpoint Management
- FAMOC
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Knox Configure
- Mobile
- Wearables
- Shared Device
- FAQ
- KBAs
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQ
- Troubleshoot
- Knox Asset Intelligence
- Knox Manage
- Introduction
- How-to videos
- Get started
- Video: Getting started with Knox Manage
- Integration with Managed Service Provider
- Access Knox Manage
- Configure basic environments
- Create user accounts
- Create groups
- Create organization
- Set up devices and profiles
- Set up Knox Manage deployment with a Knox Suite license
- Manage Chromebooks
- Manage Android devices with the Android Management API
- Manage Shared iPads
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- View applications
- Add applications
- Introduction
- Add internal Android and iOS applications
- Add internal Windows applications
- Add public applications using Google Play Store
- Add public applications using iOS App Store
- Add public applications using Managed Google Play
- Add public applications using Managed Google Play Private
- Add public applications using Managed Google Play Store Private Web
- Add public applications using Microsoft Store
- Add Chrome OS applications
- Assign applications
- Introduction
- Assign internal Android and iOS apps
- Assign iOS App Store applications
- Assign Google Play applications
- Assign Managed Google Play applications
- Assign Managed Google Play Private applications
- Assign Managed Google Play private web apps
- Assign Windows applications
- Assign Chrome OS applications
- Manage applications
- Volume Purchase Program for iOS
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Knox Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQs
- KBAs
- Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox E-FOTA On-Premises
- Legacy Knox E-FOTA products
- Knox Guard
- Introduction
- How-to video
- Get started
- Using Knox Guard
- Dashboard
- Manage devices
- Introduction
- Accept or reject devices
- Upload devices
- Delete devices
- Complete payment
- Send payment overdue notification
- Enable or disable SIM control
- Download devices as CSV
- View device log
- View device deletion log
- Start and stop blinking reminder
- Lock and unlock devices
- Update lock message
- Send relock timestamp
- Turn on/off relock reminder
- Manage policies
- Manage licenses
- Manage resellers
- Manage admins and roles
- Activity log
- Knox Deployment App
- Release notes
- FAQ
- KBAs
- Support
- Samsung Care+ for Business
- *FOR RESELLERS*
- Knox Deployment Program
- *FOR MANAGED SERVICE PROVIDERS*
- Knox MSP Program
Register a shared device
IT admins can set up devices so that multiple users can share the same device. This feature is particularly useful for devices that are used by visitors, guest users, or shift workers. This feature is available for all Samsung tablet devices and non-Samsung mobile devices running Android 9 OS or higher.
The process to set up a shared device has the following two stages:
- Create a staging user
- Register and enroll a shared device
Create a staging user
To create a staging user, complete the following steps:
- From the KM portal's left hand navigation menu, go to User > on the User page that opens > click Add.
- Enter all details, including the following details:
- Staging user— Select Yes for this checkbox.
- Shared device type— Depending upon your needs, select one of the following two options:
- Temporary—Choose this option for guest or visitor users. All the data including installed applications are deleted from the device when the user checks out of the device.
- Persistent—Choose this option for shift workers. All data and installed applications are retained even when the user checks out of the device.
- Save your changes.
Register and enroll a shared device
After you save a staging user and shared device, you now need to register and enroll the device itself.
To enroll a shared device, complete the following steps:
- Once you've saved a staging user and shared device, return to the User page > click the checkbox next to the device to select it and click Request Enrollment. KM sends an email to the Staging user's email address with a link to the installation guide. The Staging user follows instructions to enroll the device.
- When the device is handed to a Temporary or Persistent user, the user checks in to the device with their login credentials. After they finish using the device, they can check out of it. Depending upon the user type selected when creating the Staging user, the data on the device is either deleted or retained.
- The IT admins can send further instructions to control the network and other UI options available to the shared device using the Device Settings page. To go to this page, on the Knox Manage console, go to Settings > Configuration > Staging and Shared Device.
The shared device also has an option to Exit Shared Device Mode that the device user can use to exit out of the shared mode in case of emergencies or issues with the shared device mode. To exit the shared device mode, the device user uses a passcode that is given by the IT admin. Once all the issues are resolved, the IT admin can apply the shared device mode again using the Device Command functionality.
Use Knox Remote Support
You can perform a remote support session on a shared device with Knox Remote Support, provided the Knox Remote Support Agent is first installed on the device.
To install the Knox Remote Support Agent on a shared device, the device user must:
- Open the KM agent, and on the login screen or the navigation bar, select Service Desk.
- Select Download Remote Support app. The Knox Remote Support Agent begins downloading and installing.
- Once installed, the agent launches, and the remote support access code is delivered to the device user.