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About Knox Manage Lite view

Last updated December 6th, 2023

The Samsung Knox team would like to introduce you to Knox Manage Lite view. This view is a fork of the Knox Manage experience where you can operate the service in a completely new console interface embedded into the Knox Admin Portal, and which provides a self-guided workflow for new tenants to bring them up to speed as quickly as possible. If you’re a frequent user of the Knox Admin Portal, or are familiar with it, the new view will be much easier to integrate into your workflow, because it’s a member of the unified, single-pane-of-glass experience as the rest of Knox Suite.

Click and drag the handle at the bottom of the image to preview the differences between the two interfaces.

Important

When discussing the differentiation between features not yet in the new view, this guide refers to the classic Knox Manage interface as the original view.

Benefits

As a wholly new core experience for Knox Manage, the new console is easy to use, helps you manage your devices efficiently, and supports the most essential features.

Single-pane-of-glass experience

As a component of the Knox Admin Portal, with the new view turned on, you can quickly complete successive tasks between multiple services — for example, managing an app’s configuration in Knox Manage, and the monitoring its usage in Knox Asset Intelligence — from a single surface.

As a consequence, the Knox Manage web console no longer has unique regional URLs separate from Knox Admin Portal. Whereas before, admins would use the console with a URL like us01.manage.samsungknox.com, there’s now only a single address — the same as the Knox Admin Portal — at central.samsungknox.com.

The centralized interface also offers shared management flows. For example, admin accounts are shared with other Knox Suite products, and all license operations across services can be performed on the same screen, with shared procedures between Knox products. A unified experience like this translates to fewer clicks, and more productivity for admins.

The navigation pane of the Knox Admin Portal, with a Knox Manage entry nestled between Knox Mobile Enrollment and Knox E-FOTA, demonstrating a single unified interface.

Modern interface

Borrowing from all the wins of the Knox Admin Portal, the new view is simple, clean, and efficient. It delivers the essential information for the task at hand and removes as many visual distractions as possible. One of the goals of this evolutionary interface was to eliminate redundancy between pages and cut down on the number of clicks needed to complete a task.

For example, system apps and regular apps are configured on different pages in the original view, making it harder for users to discover and access. With the new view, all app activity falls under the umbrella of your app library — a single place to coordinate all of your mobile application management.

You’ll see similar improvements to all areas of the console as more features are brought into the new view’s fold.

An example of the modern interface.

Self-guided tenant setup

When you tenant first activates the new view, the dashbaord presents you with a self-guided setup that walks you through each step of setting up a basic tenant with groups, devices, profiles, and apps. Steps are laid out as a checklist that tracks your progress as you complete them, and each step provides contextual links to the next task, so you can learn the new interface from practical experience.

The self-guided tour panel on the dashboard of the new view. The panel contanins the eight steps needed to prepare a basic tenant, and each step carries a green checkmark next to it, indicating that they're complete and the tenant is ready for use in production.

Use cases between the different views

View Ideal for use if you...
New

Are trying an EMM or UEM for the first time.

Are managing Android devices.

Need only the essential app and policy features.

Original

Are experienced with UEMs.

Are managing Android, iOS, iPadOS, Windows, ChromeOS, Wear OS devices, or a combination thereof.

Need the full set of features for apps, policies, user syncing, and content.

Requirements

To try the new view, you need:

  1. Special access provided by the Knox Manage team.
  2. A Samsung account for your tenant. If you don’t have one, the Knox Manage team will assist you in setting one up.
  3. A valid and active Knox Manage or Knox Suite license. If you don’t have one tied to your tenant already, the activation process will create one for you. The existing licenses activated in your tenant and assigned to your devices aren’t affected.

For a complete and in-depth list of requirements, see Requirements.

Switching between views

You can switch between the new view and the original view at any time. Doing so takes several moments, at most. If an admin is using one view but you switch to the other, their session may exhibit unexpected behavior, so it’s a good practice to notify your admins whenever you switch, so they can restart their sessions at the correct URL.

How the new view affects your tenant

For now, the new view is entirely optional. Switching is a non-destructive action, so it’s safe to do so on your production tenant.

Not all features are currently available, certain functions, in particular editing information provided by platforms that aren’t supported yet, aren’t available. To access the full feature set, you need to switch back to the original view.

The switching cost lies primarily in employee familiarity. The new view is a component of the consolidated Knox Admin Portal and Knox Suite paradigm, and in order to access it, admins need to sign in with a Samsung Knox account, which may necessitate adjustment of your identification, access, and authentication plan.

As more and more of the features and platforms are ported from the original view to the new view, the latter will eventually become feature-complete. While development is underway, both views will remain available, but after the new view has reached parity, it will become the primary experience.

Data retention and switching costs

There is little to no switching cost between the new view and the original view:

  • All accounts, admins, devices, users, groups, apps, profiles, synced services, and all other data are preserved in the transfer.
  • When using the new view, if there’s an entity or data type that isn’t supported or implemented yet, it’s presented as read-only.
  • Both views are under active development, and there are no plans to regress the features and functionality of either.
  • Admins unfamiliar with the Knox Admin Portal may require additional training and orientation in its use. The Samsung Knox team recommends that you and your admins read the Knox Admin Portal admin guide before making the switch.

Ongoing development and support

Knox Manage Lite view is a key initiative for the Knox Manage team, and they want it to be as convenient and useful to you as possible. If you encounter and issues while using the new view, don’t hesitate to open a support ticket about it. Please make sure to include [Knox Manage Lite view] in the subject line, so the team can give it its due priority.

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