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Administrator account overview

Add and manage other admin accounts. Management of admin accounts includes changing passwords, selecting profiles and organizations to manage for admins, and activating technical support admin access to devices.

Admins in KM are categorized into three roles:

Admin role Description
Super
  • Add, modify, delete, activate, and deactivate sub-admin accounts.
  • Grant sub-admin administration rights.
  • Select profiles to manage for sub-admins.
  • Select organizations to manage for sub-admins.
Sub
  • Manage the profiles designated by a super admin or the profiles they created.
  • Depending on the Organization permission, manage or view the organizations designated by a super admin or the organizations they created.
Read Only Only view all menus, including menus for admins, in the Knox Admin Portal.
Service Admin (read only) Sends device commands. You can allow all device commands or select specific device commands for service admin use.