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Overview

The different Knox license types are managed in the Knox Manage admin portal based on feature capability. Licenses are issued from the SLM (Samsung License Management) system.

The license types are as follows:

Type Description
Knox Manage (KM)

The required license for using Knox Manage.

  • Includes the maximum capacity of registrable device and the validity period.
  • Provides an alert 90 days prior to the expiration date.

After the expiration date, the policies configured on the tenant and deployed to the devices will remain active. Policies can’t be changed or removed until you extend an expired license or enter a new valid license. With an expired license, you can only unenroll devices and update the license.

Knox Suite

The required license for using Knox Suite, a bundled service that includes Knox Manage, Knox Platform for Enterprise, and Knox E-FOTA One.

  • Includes the maximum capacity of registrable device and the validity period.
  • Provides an alert 90 days prior to the expiration date.

After the expiration date, the policies configured on the tenant and deployed to the devices will remain active. Policies can’t be changed or removed until you extend an expired license or enter a new valid license. With an expired license, you can only unenroll devices and update the license.

NOTE— This license only works to with the Android Enterprise enrollment mode and does not support Android Legacy.

Knox Workspace (KWS)

An additional license for using the work profile after installing Knox Manage on Android Legacy devices.

  • Includes the maximum capacity of registrable device and the validity period (not exceeding the specified value in the KM license).
  • Provides an alert 30 days prior to the expiration date.

After the expiration date, the work profile will be locked.

E-FOTA A license to use Knox E-FOTA on MDM.

Licenses can be purchased on a monthly, yearly, or biennial basis. You can increase or decrease the number of licenses and extend or shorten each license’s validity period. When purchasing licenses on a yearly basis, you can only increase the number of licenses and extend their validity periods. For more information about purchasing licenses, contact the Knox Manage support team. Licenses are granted and revoked in the order in which the devices were enrolled. Attempting to register devices in excess of the device count will result in failure.

License FAQs

  • Q: How are Knox Manage licenses allocated to devices?

    A: Licenses with shorter expiration dates will be allocated first following the First Expired/First Out (FEFO) method.

  • Q: Once the total number of licenses is increased through renewal or extension, how are they allocated?

    A: If there are more licenses than devices after the increase, licenses are allocated to all devices in the order in which they were enrolled.

  • Q: If there are more devices than licenses after increasing the number of licenses, how are the licenses allocated?

    ALicenses are allocated to devices in the order that the devices were enrolled. Extra devices without licenses become unavailable with the existing policy still applied.

  • Q: When I renew an expired license, does the license come into effect and enroll the relevant devices immediately?

    A: For iOS and Windows devices, they are enrolled immediately. For Android devices, they can be enrolled according to the schedule set on the system or by sending a device command.

  • Q: When a license expires, does it expire in the order the devices were enrolled?

    A: When a license being used on various devices expires, all the devices become unable to use Knox Manage simultaneously.

  • Q: If I want to allocate the renewed licenses only to new devices (not already existing registered devices), what should I do?

    A: After increasing the number of licenses, you should first unenroll the existing registered devices, and then enroll the new devices. The renewed licenses will then be allocated to the new devices.

  • Q: When a factory reset command is sent from the Admin Portal to a device, will the license be revoked automatically?

    A: The license will be revoked automatically if the factory reset is completed successfully. If the factory reset fails, the license will not be revoked and the device will become unenrolled.