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Monitor sync services

View a list of sync services

After adding sync services, you can view the available sync services in a list.

From the Sync Services list, view the following information of each sync service ID:

• Sync Service Name: Click to view the preferences, entered users, and organizational and group information of the sync service.

• Target: Check the target to be retrieved from the directory server.

• Scheduler: Check if automatic synchronization on schedule is in use.

• Sync Status: Check the status of the sync service. If the sync service is in progress, “In Progress” appears, and if the sync service is scheduled to sync at a specific time, “Waiting” appears.

• Sync Interval

• Last Updated

From the Sync Services list, click the checkbox for a sync service and click Sync to synchronize data

immediately. For more information, see Running a sync service on demand.

View sync exceptions

Navigate to Advanced > AD/LDAP Sync > Sync Service, and on the “ Sync Service” page, click Manage Sync Exception to view all the list of users, organizations and groups that are excluded from the sync service in the “Manage Sync Exception” window.

The sync exceptions list is sorted and managed according to the Exception Type.

  • Deleted (EMM): Targets that are deleted manually by the administrator
  • Deleted (Source): Targets that have been deleted from the directory server and, therefore, also deleted in Knox Manage. This exception applies when you set the Permanent Delete option to Delete in the User, Group, or Organization tab in the “Add Sync Service” window.
  • Deleted (Synchronized Group): Target groups that have been deleted from the directory server and, therefore, also deleted in Knox Manage. This exception applies when you click the checkbox next to Sync Group Members in the Group tab in “Add Sync Service” window.
  • Duplicated: A user, group, or organization with the same ID exists in Knox Manage.
  • Rejected: A group or organization has been specifically excluded from synchronization in Knox Manage, because the AD/LDAP Sync checkbox is not checked in the group and organization information in Group or Organization.
  • Inappropriate: Targets whose registered information in the directory server is not appropriate for Knox Manage’s architecture.

View sync history

You can search for a history of previously-run sync services by sync type or period. To search for a sync history, complete the following steps:

1. Navigate to Advanced > AD/LDAP Sync > Sync History.

2. On the “Sync Exception” page, enter a target ID, integration system ID, or sync service ID and click Search.

3. Click Detail on the row of the relevant service to view additional details. You can view the history of changes made to the sync service, users, organizations, and groups by tab.

View sync results

Navigate to User, Organization, or Group to view users, organizations, or groups added to Knox Manage after running a sync service.

  • User: On the “User” page, view the targets set to AD/LDAP under Type.
  • Organization: On the “Organization” page, view the targets set to AD/LDAP under Type.
  • Group: On the “Group” page, view the targets set to AD/LDAP under Type.

Changing the sync targets

Enable or disable sync services by user, organization, or group. The sync targets are identical to the

ones that are set as AD/LDAP on the User, Organization, or Group page.

1. Navigate to Advanced > AD/LDAP Sync > Sync Service.

2. On the “Sync Service” page, click a sync service name.

3. In the User, Group, or Organization tab on the “Sync Service Detail” page, click the checkbox for a

sync service and click Enable Sync.

• Click Disable Sync to exclude from the sync targets.

4. In the User, Group, or Organization tab, click Add to add a sync target.

Viewing sync results

Navigate to the User, Group, or Organization tab to view users, organizations, or groups added to

Knox Manage after running a sync service.

• User: View the targets set to AD/LDAP under Type.

• Organization: View the targets set to AD/LDAP under Type.

• Group: View the targets set to AD/LDAP under Type.