- Basics
- About Knox
- Knox licenses
- Knox white paper
- Sign up for Samsung Knox
- Latest release notes
- General Knox FAQ
- General Knox KBAs
- Submit a support ticket
- User Acceptance Testing
- For IT admins
- Knox Admin Portal
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- How-to videos
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- Citrix Endpoint Management
- FAMOC
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Knox Configure
- Mobile
- Wearables
- Shared Device
- FAQ
- KBAs
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox Asset Intelligence
- Knox Manage
- Introduction
- How-to videos
- Get started
- Video: Getting started with Knox Manage
- Integration with Managed Service Provider
- Access Knox Manage
- Configure basic environments
- Create user accounts
- Create groups
- Create organization
- Set up devices and profiles
- Create a new profile
- Assign profiles to groups and organizations
- Enroll devices
- Shared Android device quickstart
- Non-shared Android device enrollment quickstart
- Android Management API device enrollment quickstart
- Apple User Enrollment quickstart
- View device information
- Apply profiles to organizations
- Set up Knox Manage deployment with a Knox Suite license
- Manage Chromebooks
- Manage Android devices with the Android Management API
- Manage Shared iPads
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Knox Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQ
- KBAs
- Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox E-FOTA On-Premises
- Legacy Knox E-FOTA products
- Knox Guard
- Introduction
- How-to video
- Get started
- Using Knox Guard
- Dashboard
- Manage devices
- Device management
- Accept or reject devices
- Upload devices
- Delete devices
- Complete device management
- Send notifications
- Enable or disable SIM control
- Download devices as CSV
- View device log
- View device deletion log
- Start and stop blinking reminder
- Lock and unlock devices
- Update lock message
- Send relock timestamp
- Turn on/off relock reminder
- Manage policies
- Manage licenses
- Manage resellers
- Manage admins and roles
- Activity log
- Knox Deployment App
- Release notes
- FAQ
- KBAs
- Support
- Knox Guard REST API
- Samsung Care+ for Business
- For Knox Partners
- Knox Deployment Program
- Knox MSP Program
Monitor sync services
View a list of sync services
After adding sync services, you can view the available sync services in a list.
From the Sync Services list, view the following information of each sync service ID:
- Sync Service Name — Click to view the preferences, entered users, and organizational and group information of the sync service.
- Target — Check the target to be retrieved from the directory server.
- Scheduler — Check if automatic synchronization on schedule is in use.
- Sync Status — Check the status of the sync service. The status will be In Progress if the sync service is in progress and Waiting if the sync service is scheduled to sync at a specific time.
- Sync Interval
- Last Updated
From the Sync Services list, click the check box for a sync service and click Sync to synchronize data immediately. For more information, see Running a sync service on demand.
View sync history
You can search for a history of previously-run sync services by sync type or period. To search for a sync history, complete the following steps:
- Navigate to Advanced > AD/LDAP Sync > Sync History.
- Click Detail on the row of the relevant service to view additional details. You can view the history of changes made to the sync service, users, organizations, and groups by tab.
View sync results
Navigate to User, Organization, or Group to view users, organizations, or groups added to Knox Manage after running a sync service.
- User — On the User page, view the targets set to AD/LDAP under Type.
- Organization — On the Organization page, view the targets set to AD/LDAP under Type.
- Group — On the Group page, view the targets set to AD/LDAP under Type.
Changing the sync targets
Enable or disable sync services by user, organization, or group. The sync targets are identical to the ones that are set as AD/LDAP on the User, Organization, or Group page.
- Navigate to Advanced > AD/LDAP Sync > Sync Service.
- On the Sync Service page, click a sync service name.
- In the User, Group, or Organization tab on the Sync Service Details page, click the check box for a sync service and click Enable Sync.
- Click Disable Sync to exclude from the sync targets.
- In the User, Group, or Organization tab, click Add to add a sync target.
Viewing sync results
Navigate to the User, Group, or Organization tab to view users, organizations, or groups added to Knox Manage after running a sync service.
- User — View the targets set to AD/LDAP under Type.
- Organization — View the targets set to AD/LDAP under Type.
- Group — View the targets set to AD/LDAP under Type.