- *BASICS*
- The Knox Ecosystem
- White Paper
- Samsung Knox Portal
- Knox Cloud Services
- General Knox Support
- Knox Licenses
- *FOR IT ADMINS*
- Knox Admin Portal
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- How-to videos
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- Citrix Endpoint Management
- FAMOC
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Introduction
- How-to videos
- Get started
- Features
- Register resellers
- Add an admin
- Create profiles
- Google device owner support
- MDM compatibility matrices
- Device users
- Activity log
- Enroll and unenroll devices
- Configure devices
- Provide KME feedback
- Use the Knox Deployment App (KDA)
- Recover Google FRP locked devices using KME
- Role-based access control (RBAC)
- Release notes
- FAQs
- Troubleshoot
- KBAs
- On-Premise
- Knox Configure
- Mobile
- Wearables
- Shared Device
- KBAs
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQs
- Troubleshoot
- Knox Asset Intelligence
- Knox Manage
- Introduction
- How-to videos
- Get started
- Video: Getting started with Knox Manage
- Integration with Managed Service Provider
- Access Knox Manage
- Configure basic environments
- Create user accounts
- Create groups
- Create organization
- Set up devices and profiles
- Set up Knox Manage deployment with a Knox Suite license
- Manage Chromebooks
- Manage Android devices with the Android Management API
- Manage Shared iPads
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- View applications
- Add applications
- Introduction
- Add internal Android and iOS applications
- Add internal Windows applications
- Add public applications using Google Play Store
- Add public applications using iOS App Store
- Add public applications using Managed Google Play
- Add public applications using Managed Google Play Private
- Add public applications using Managed Google Play Store Private Web
- Add public applications using Microsoft Store
- Add Chrome OS applications
- Assign applications
- Introduction
- Assign internal Android and iOS apps
- Assign iOS App Store applications
- Assign Google Play applications
- Assign Managed Google Play applications
- Assign Managed Google Play Private applications
- Assign Managed Google Play public web apps
- Assign Windows applications
- Assign Chrome OS applications
- Manage applications
- Volume Purchase Program for iOS
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Knox Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQs
- KBAs
- Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQs
- KBAs
- Troubleshoot
- Knox E-FOTA On-Premises
- Legacy Knox E-FOTA products
- Knox Guard
- Introduction
- How-to video
- Get started
- Using Knox Guard
- Dashboard
- Manage devices
- Introduction
- Accept or reject devices
- Upload devices
- Delete devices
- Complete payment
- Send payment overdue notification
- Enable or disable SIM control
- Download devices as CSV
- View device log
- View device deletion log
- Start and stop blinking reminder
- Lock and unlock devices
- Update lock message
- Send relock timestamp
- Turn on/off relock reminder
- Manage policies
- Manage licenses
- Manage resellers
- Manage admins and roles
- Activity log
- Knox Deployment App
- Release notes
- FAQs
- KBAs
- Support
- Samsung Care+ for Business
- *FOR RESELLERS*
- Knox Deployment Program
- *FOR MANAGED SERVICE PROVIDERS*
- Knox MSP Program
Monitor sync services
View a list of sync services
After adding sync services, you can view the available sync services in a list.
From the Sync Services list, view the following information of each sync service ID:
- Sync Service Name: Click to view the preferences, entered users, and organizational and group information of the sync service.
- Target: Check the target to be retrieved from the directory server.
- Scheduler: Check if automatic synchronization on schedule is in use.
- Sync Status: Check the status of the sync service. If the sync service is in progress, “In Progress” appears, and if the sync service is scheduled to sync at a specific time, “Waiting” appears.
- Sync Interval
- Last Updated
From the Sync Services list, click the check box for a sync service and click Sync to synchronize data immediately. For more information, see Running a sync service on demand.
View sync history
You can search for a history of previously-run sync services by sync type or period. To search for a sync history, complete the following steps:
1. Navigate to Advanced > AD/LDAP Sync > Sync History.
2. On the “Sync Exception” page, enter a target ID, integration system ID, or sync service ID and click Search.
3. Click Detail on the row of the relevant service to view additional details. You can view the history of changes made to the sync service, users, organizations, and groups by tab.
View sync results
Navigate to User, Organization, or Group to view users, organizations, or groups added to Knox Manage after running a sync service.
- User—On the “User” page, view the targets set to AD/LDAP under Type.
- Organization—On the “Organization” page, view the targets set to AD/LDAP under Type.
- Group—On the “Group” page, view the targets set to AD/LDAP under Type.
Changing the sync targets
Enable or disable sync services by user, organization, or group. The sync targets are identical to the ones that are set as AD/LDAP on the User, Organization, or Group page.
1. Navigate to Advanced > AD/LDAP Sync > Sync Service.
2. On the “Sync Service” page, click a sync service name.
3. In the User, Group, or Organization tab on the “Sync Service Detail” page, click the check box for a sync service and click Enable Sync.
• Click Disable Sync to exclude from the sync targets.
4. In the User, Group, or Organization tab, click Add to add a sync target.
Viewing sync results
Navigate to the User, Group, or Organization tab to view users, organizations, or groups added to Knox Manage after running a sync service.
• User: View the targets set to AD/LDAP under Type.
• Organization: View the targets set to AD/LDAP under Type.
• Group: View the targets set to AD/LDAP under Type.