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Monitor sync services

View a list of sync services

After adding sync services, you can view the available sync services in a list.

From the Sync Services list, view the following information of each sync service ID:

  • Sync Service Name: Click to view the preferences, entered users, and organizational and group information of the sync service.
  • Target: Check the target to be retrieved from the directory server.
  • Scheduler: Check if automatic synchronization on schedule is in use.
  • Sync Status: Check the status of the sync service. If the sync service is in progress, “In Progress” appears, and if the sync service is scheduled to sync at a specific time, “Waiting” appears.
  • Sync Interval
  • Last Updated

From the Sync Services list, click the checkbox for a sync service and click Sync to synchronize data immediately. For more information, see Running a sync service on demand.

View sync history

You can search for a history of previously-run sync services by sync type or period. To search for a sync history, complete the following steps:

1. Navigate to Advanced > AD/LDAP Sync > Sync History.

2. On the “Sync Exception” page, enter a target ID, integration system ID, or sync service ID and click Search.

3. Click Detail on the row of the relevant service to view additional details. You can view the history of changes made to the sync service, users, organizations, and groups by tab.

View sync results

Navigate to User, Organization, or Group to view users, organizations, or groups added to Knox Manage after running a sync service.

  • User: On the “User” page, view the targets set to AD/LDAP under Type.
  • Organization: On the “Organization” page, view the targets set to AD/LDAP under Type.
  • Group: On the “Group” page, view the targets set to AD/LDAP under Type.

Changing the sync targets

Enable or disable sync services by user, organization, or group. The sync targets are identical to the ones that are set as AD/LDAP on the User, Organization, or Group page.

1. Navigate to Advanced > AD/LDAP Sync > Sync Service.

2. On the “Sync Service” page, click a sync service name.

3. In the User, Group, or Organization tab on the “Sync Service Detail” page, click the checkbox for a sync service and click Enable Sync.

• Click Disable Sync to exclude from the sync targets.

4. In the User, Group, or Organization tab, click Add to add a sync target.

Viewing sync results

Navigate to the User, Group, or Organization tab to view users, organizations, or groups added to Knox Manage after running a sync service.

• User: View the targets set to AD/LDAP under Type.

• Organization: View the targets set to AD/LDAP under Type.

• Group: View the targets set to AD/LDAP under Type.

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