Modify details of a user's account

You can view the detailed user account information, modify user account details, send enrollment guides or templates registered in Knox Manage to users via email and/or SMS, and delete user accounts.

To modify the user account details, complete the following steps:

  1. Navigate to User.

  2. On the User page, select the check box next to the user you want to modify, and then click Modify.

    • On the Modify User page, modify the following user information if necessary:

      • User Name — Modify the user's full name.

      • Email — Modify the user's email address.

      • Mobile Number — Modify the country number and the user's mobile number to send the URL address for device enrollment via SMS.

      • User Group / Organization — Click Select and then, in the “Select User Group / Organization” window, select the user group on the User Group tab and the organization in the Organization tab.

      • License — Select the license type to be used for this user—Knox Suite or Knox Manage. Select Knox Suite if you have a Knox Suite license and you want to use the same license to enroll this user's device to other Knox services included in Knox Suite.

        NOTE—With a Knox Suite license, only one license seat is consumed by each device (IMEI) regardless of how many Knox services (in Knox Suite) that device is enrolled in.
      • Staging User — If you want to set up a shared device, you must first create a staging user. To create a staging user, select Yes and configure the user's details. For detailed information about the entire process of creating a staging user and setting up shared and non-shared devices, see Shared Android device quickstart and Non-shared Android device enrollment quickstart.
      • Managed Apple ID — If you're provisioning a user account from an Apple Business Manager tenant, enter the user's Managed Apple ID. The enrollment process links the user's account in Knox Manage and their Managed Apple ID. For information about automatic account syncing through Automated Device Enrollment, see Automated Device Enrollment quickstart.
      • Shared Device Type — Once you've set up your staging user, you can create a shared device. The following two options are available to you:

        • Temporary — Choose this option for guest or visitor users. All the data including installed apps are deleted from the device when the user checks out of the device.
        • Persistent — Choose this option for shift workers. All data and installed apps are retained even when the user checks out of the device.
      • Fully Managed with Work Profile — When enabled, if the device provisioned by this account is fully managed, it activates the legacy fully managed with work profile mode. Only applies to devices running Android 8 to 10.
      • Android Manage Type — Select the Android enrollment type among Android Legacy,Android Enterprise, or Follow Organization Type.

      • AD/LDAP Sync — Allow creating user accounts from the AD/LDAP system.

      • Tag — Click Add, and in the “Add Tag” window, enter new tags to add.

      • Additional Information — Enter the following additional information for the user.
        • Employee No.: Enter the employee number.
        • First / Middle / Last Name — Enter the first, middle, and last names.
        • Display Name — Enter the desired name to be displayed on EMM.
        • Department — Enter the department name.
        • Administrator DN — Enter the administrator DN.
        • Email User Name — Enter the user's email name.
        • Phone
        • UPN, Position
        • Site
        • Security level
        • User-Defined 1
        • User-Defined 2
        • User-Defined 3
  3. Click Save & Request Enrollment to save the modified user account information and send enrollment guides via email.

    Click Save to save the modified user account information and not send an installation guide to the user.

  4. In the Save & Request Enrollment window, click OK.