- Basics
- The Knox Ecosystem
- White Paper
- Samsung Knox Portal
- Knox Cloud Services
- General Knox Support
- Knox Licenses
- For IT admins
- Knox Admin Portal
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- How-to videos
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- Citrix Endpoint Management
- FAMOC
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Knox Configure
- Mobile
- Wearables
- Shared Device
- FAQ
- KBAs
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox Asset Intelligence
- Knox Manage
- Introduction
- How-to videos
- Get started
- Video: Getting started with Knox Manage
- Integration with Managed Service Provider
- Access Knox Manage
- Configure basic environments
- Create user accounts
- Create groups
- Create organization
- Set up devices and profiles
- Set up Knox Manage deployment with a Knox Suite license
- Manage Chromebooks
- Manage Android devices with the Android Management API
- Manage Shared iPads
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Knox Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQ
- KBAs
- Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox E-FOTA On-Premises
- Legacy Knox E-FOTA products
- Knox Guard
- Introduction
- How-to video
- Get started
- Using Knox Guard
- Dashboard
- Manage devices
- Device management
- Accept or reject devices
- Upload devices
- Delete devices
- Complete device management
- Send notifications
- Enable or disable SIM control
- Download devices as CSV
- View device log
- View device deletion log
- Start and stop blinking reminder
- Lock and unlock devices
- Update lock message
- Send relock timestamp
- Turn on/off relock reminder
- Manage policies
- Manage licenses
- Manage resellers
- Manage admins and roles
- Activity log
- Knox Deployment App
- Release notes
- FAQ
- KBAs
- Support
- Samsung Care+ for Business
- For Knox Partners
- Knox Deployment Program
- Knox MSP Program
Minimum requirements
Your systems must meet the following requirements for the efficient operation and optimal display of Knox Manage.
| Item | Component | Requirement |
|---|---|---|
| Administrator's PC | OS | Microsoft Windows XP and higher |
| Browser | Google Chrome version 41 and higher | |
| Mozilla Firefox version 37 and higher | ||
|
Microsoft Edge version 95 and higher IMPORTANT — Internet Explorer is not supported.
|
||
| Screen resolution | 1920 x 1080 px | |
| Window scaling |
Window scaled to 100% IMPORTANT — To ensure an optimal experience, we recommend setting your browser scaling to 100%. If your browser is scaled higher, such as 125%, some of the page elements can shift out of view.
|
|
| User's device | Android Enterprise1 | Android 6 and higher |
| Android Legacy2 | Android 6–10 | |
| iOS | iOS 11 and higher | |
| iPadOS | iPadOS 13 and higher | |
| Windows |
A desktop computer running Windows 10 version 1703 and higher or Windows 11 Home, Pro, Business, Enterprise, Education, and Mobile edition |
|
| Chrome OS | Chrome OS 99 | |
| Transport Layer Security (TLS) | 1.2 and higher3 | |
| Supported language | Knox Manage console |
English, Portuguese, Spanish, French, German, Italian, Korean, Polish TIP — You can select a language in the KM console without changing the browser's language.
|
| Knox Manage agent | Any of the supported languages as set in the device language settings. If the selected language in the KM agent isn't supported on the device, it defaults to English. |
1 Starting in 2024, the Android support strategy will be to cover the last five major Android versions.
2 In 2020, Google deprecated the Device Admin API, known in Know Manage as the Android Legacy platform. Knox Manage 20.11 suspended enrollment using this platform for devices running Android 11 and higher.
Starting with Knox Manage 23.03, the service will no longer officially support existing devices enrolled in Android Legacy. The teams at Samsung will no longer provide maintenance and technical support for this platform, including feature enhancements and bug fixes.
Enterprises are advised to begin migrating any devices still enrolled with Andoid Legacy to the Android Enterprise platform. Although management of Android Legacy devices in Knox Manage may still be nominally available for devices running Android 10 and lower for the time being, the Knox Manage team strongly recommends that you migrate all devices to Android Enterprise, so as to benefit from its enhanced security and management features and avoid loss of functionality and technical support. See the Android Legacy to Android Enterprise migration guide for more information.
3 In compliance with Payment Card Industry Data Security Standards, Knox Manage requires TLS 1.2 and higher on devices, and isn't interoperable with solutions and apps that rely on older verisons of TLS.
