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Manage sync services

View sync exceptions

Navigate to Advanced > AD/LDAP Sync > Sync Service, and on the “ Sync Service” page, click Manage Sync Exception to view all the list of users, organizations and groups that are excluded from the sync service in the “Manage Sync Exception” window.

The sync exceptions list is sorted and managed according to the Exception Type.

  • Deleted (EMM): Targets that are deleted manually by the administrator
  • Deleted (Source): Targets that have been deleted from the directory server and, therefore, also deleted in Knox Manage.
  • Deleted (Synchronized Group): Target groups that have been deleted from the directory server and, therefore, also deleted in Knox Manage.
  • Duplicated: A user, group, or organization with the same ID exists in Knox Manage.
  • Rejected: A group or organization has been specifically excluded from synchronization in Knox Manage, because the AD/LDAP Sync checkbox is not checked in the group and organization information in Group or Organization.
  • Inappropriate: Targets whose registered information in the directory server is not appropriate for Knox Manage’s architecture.

Restoring sync exceptions

View exceptions by Exception Type and restore them. When restoring exceptions for a target, synchronization begins immediately. Once synchronized, the target appears in the list of synchronized targets.

To restore a sync exception, complete the following steps:

  1. Navigate to Advanced > AD/LDAP Sync > Sync Service.
  2. On the “ Sync Service” page, click Manage Sync Exception.
  3. In the “Manage Sync Exception” window, click the checkbox next to the target and click Delete & Sync Service to restore it.
  4. In the “Delete & Sync Service” window, click OK.

Deleting sync exceptions

Targets that have been removed from the list of Sync exceptions are added to the list of sync targets for the relevant sync service again. They will be synchronized automatically according to the schedule or when you set to synchronize them on demand.

To delete a sync exception, complete the following steps:

  1. Navigate to Advanced > AD/LDAP Sync > Sync Service.
  2. On the “ Sync Service” page, click Manage Sync Exception.
  3. In the “Manage Sync Exception” window, enter a target ID or target type and click .
    • Exception Type: The sync exceptions list is sorted according to the Exception Type.
    • Target ID: The Sync exception ID such as user ID, group, ID, or organization name.
    • Integration System ID: The base DN of the directory server set for the sync service.
    • Target Type: The Sync exception type, such as a user and group.
    • Service Name: The sync service name used to distinguish each sync service.
    • Last Updated: The last date when the sync exception was created.
  4. Click the checkbox next to the target and click Delete.
  5. In the “Delete” window, click OK.

Once an exception is deleted, the target is added to the list of sync targets for the relevant sync service again, and will be synced automatically according to the schedule. For more information on running the sync service immediately, see Run a sync service on demand.