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App installation status was not updated after being pushed from the Knox Manage console

Environment

  • Knox Manage (KM)

  • Android Enterprise (AE)

Overview

There may be times when you have uploaded and pushed an application from your Knox Manage (KM) console, however, the app installation status from Application > Application detail > Install status, is not being automatically updated.

Cause

For internal applications, it is standard for the installation status to be automatically updated in real-time. In the case of using Managed Google Play (MGP), the application is being installed through Google services. Therefore, Knox Manage does not get any information that the application was installed on the device.

Resolution

Applications installed through MGP can be checked from the installed application list. Before doing so, make sure to select Sync Installed App List under Device Info so that the list can be updated. Internal applications can also be checked in the same way.