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How to unregister Knox Manage as the EMM provider for Google Play Accounts

Environment

  • Knox Manage (KM)

Overview

There are cases where you may want to unregister Knox Manage as the EMM provider for your managed Google Play account. There are 2 methods to do this, which are detailed below. The second method is suitable when you want to unregister an account and use it for a new KM tenant, but you no longer have the login credentials of the other tenant or EMM.

How do I unregister Knox Manage as my EMM provider?

To unregister, you can follow the below methods.

First method:

  1. Go to KM Console > select Setting > select Android > and then select Unregister EMM > confirm with OK.

Note that you can only unregister EMM if the devices are unenrolled.

Second method:

  1. Follow the link https://play.google.com/work.
  2. Click on Sign In at the top left corner.
  3. Log in with your Gmail credentials.
  4. Click on Admin Settings from the left side menu.
  5. Click on the more icon with 3 dots next to Organisation information.
  6. Delete the Organisation.