How to allow external USB devices in Knox Manage Multi App Kiosk mode

Environment

• Knox Manage (KM)
• Android Enterprise
• Kiosk mode

Overview

This knowledge base article guides you through the steps on how to allow external USB devices in Multi App Kiosk mode in Knox Manage (KM).

If you connect any external USB devices, Android System requests permission to connect. As the prompt is generated by the System UI application, it is blocked in Multi App Kiosk mode. In this mode, only whitelisted applications can be executed.

Multi App Kiosk mode allows control apps to be run in the background without a shortcut.

How do I allow external USB devices in Knox Manage Multi App Kiosk mode?

1. In the left side bar of your Knox Manage console, click Profile > Manage Control App > Add.
2. Select Platform –“Android” and enter com.android.systemui for the Package Name and System UI for the Application Name fields respectively. Then, click Save.
3. In the left sidebar, click Kiosk > Add/Modify > Allowlisted App Settings > Search.
4. Select System UI , then click OK.
5. Click Save.

Additional information

To read more about Knox Manage, please refer to the Knox Manage guide.

For more about Knox Manage policies, please refer to the Knox Manage policies.